Courses taught:• Computer Applications for Technologists (OM 395)• Process Leadership (PMGT 385)

● Managed IT Staff● Developed strategic plans for IT systems to support business objectives● Implemented service desk solution and established service level agreements● Deployed mobile technology and solutions to improve field workforce efficiencies● Managed capital and operational IT budget● Negotiated cost-saving contracts with vendors and partners providing managed solutions● Enhanced disaster recovery and business continuity plans● Directed implementations of systems to improve internal processes● Led technology innovation initiatives, exploring industry related cutting-edge technology

Courses taught:• Small Business Management (BUS 346)

• Supported organization’s move toward Microsoft platform with strong product knowledge• Lead teams of individuals from across the organization to develop content and requirements for SharePoint 2013 implementation• Built solutions to business problems using SharePoint 2010/13 platform• Assisted with implementation and administration of Microsoft Dynamics CRM• Developed training content for SharePoint and Outlook rollout

• Develop and maintain website for funeral home

• Managed implementation of MOSS 2007/WSS 3.0 corporate intranet• Upgraded and migrated SharePoint content and features to SharePoint 2010• Developed training and conducted seminars on use of internal systems• Managed implementation of service desk software• Responsible for maintenance of SQL Server 2005/2008 databases• Managed implementation of Microsoft Dynamics CRM for sales divisions• Responsible for development of corporate data warehouse and reporting systems including structure, ETL processes and report delivery• Develop solutions to business problems using SharePoint features• Administrator for corporate accounting system (Microsoft Dynamics GP)• Maintain relationships with vendors and partners• Responsible for IT budget as it pertains to maintenance of existing systems as well as identifying new systems to meet organizational objectives

• Provided support to users of PeopleSoft CRM system for 150-agent call center. • Responsible for writing reports for sales managers and executives. • Gathered requirements and wrote functional specifications for CRM enhancements. • Developed testing procedures for enhancements to CRM system.

• Consultant for Tivoli Service Desk, Peregrine, Remedy and Microsoft CRM.• Provided technical help desk consulting services high-profile companies including the United States Postal Service.

• Responsible for development, design and upkeep of company website and intranet.

• Managed content of newspaper website, uploading content daily.• Designed and developed websites for area businesses and organizations.

• Managed team of twenty website developers.• Supervised quality control staff.• Provided mentoring to developers.