Kevin Le Email & Phone Number

• Onboarded SaaS products such as Kira.• Handled Tier 2 on-prem issues which includes On-premise instances of Kira that is placed on Linux Environments.• Setup DMS integrations such as iManage, Netdocs, HighQ• SSO Integrations for Entra/Azure and ADFS• Mentored new team members on Litera Transact and troubleshooting procedures, creating troubleshooting KB articles for ease of Support procedures.• Provided front line and second line support for clients using Litera Transact and Kira.

• Provided first line support for clients using Litera Transact and Workshare Compare.• Offered support for integrations with Document Management Systems like iManage and Netdocs.• Enabled SSO integrations for Azure and ADFS.

London, United Kingdom

Offering technical support to customers having trouble with Workshare's products which included Workshare Compare, Protect, Connect and Transact.Consistently monitoring and logging support cases via telephone, email and a communications client called Intercom.Effectively improving the product by logging Feature Requests and Change Requests upon customer insights.Collaborating with technical support analysts and other departments to be able to provide best practices for troubleshooting issues.