At GENESIS STUDIO, I lead the product development and delivery of engaging and immersive PC and mobile games for millions of users. I collaborate with cross-functional teams to manage the product backlog, prioritize features, and oversee the development and testing processes, ensuring the quality and functionality of the games.I have a strong background in game operations, having worked as an In-game Operation Manager at Ventory Labs and a Game Operation Team Leader at Viettel Group. I have coordinated and operated multiple game projects, increasing user retention, revenue, and satisfaction. I have also developed and implemented customer relationship management (CRM) strategies, enhancing the communication and feedback with the users and stakeholders. I am passionate about creating and playing games, and I always seek for opportunities to learn and grow in the game industry. I have multiple skills in CRM, operations management, and coordination, which enable me to deliver high-quality and user-centric products. I am also motivated by the challenges and innovations that come with working in big game projects.