Kevin Lindstrom Email & Phone Number

Somerset, MA, US

Somerset, Massachusetts

·Configuration Plan Lead over two Health Plans·Assist in ticket assignment and manage Analyst workflow in change request system·Complete tasks within change request system applicable to the Plan Lead role in an effort to progress the requests·Monitor change request inventory to assist with Analysts in completing their tasks in a timely manner·Assist.

Phoenix, Arizona Area

• Manage daily workflow to ensure service levels are maintained at or below contractual requirements
• Proactively analyze claim report data to identify potential issues and acts accordingly to resolve as needed
• Assess individual team member performance and provide constructive feedback in an effort to maximize potential
• Monitor processes to ensure production, quality, and regulatory standards are met
• Maintain service levels on two state Medicaid health plans at or below the expected state requirements
• Actively engage in dialogue with health plan business partners in an effort to meet contractual requirements of health care providers

Phoenix, Arizona Area

• Analyze and process Arizona state Medicaid Mercy Care health plan medical claims at or above the claims per hour and quality standards
• Adjudicates routine claims in accordance with claim processing guidelines for medical benefits
• Subject Matter Expert on the Mercy Care Plan claims processing team
• Provided customer service to health care providers via telephone by assisting them with answers pertaining to the way in which their particular medical claims were processed

Phoenix, Arizona Area

• Oversaw day to day operations of the business during the liquidation sale project
• Ensured discount changes were executed in order to maintain the integrity of the liquidation sale
• Achieved complete liquidation of all merchandise in each location upon the set date required
• Managed staffs with up to 50 team members on any given shift

Phoenix, Arizona Area

• Focus on sales through team development, product knowledge and customer service
• Successfully managed multiple priorities and assignments within set timelines
• Active involvement at 12 different locations in operations, inventory control, loss prevention and human resource awareness
• Managed staffs with up to 30 employees on any given shift

Phoenix, Arizona Area

• Communicated store goals and priorities in areas of performance, sales volume, accessory conversion rate and items per transaction
• Administrated daily and weekly duties to insure all displayshoes and apparel were represented and correctly merchandised on the sales floor
• Met and exceeded sales goals daily, monthly and quarterly
• Managed a staff of up to 20 sales associates daily

Bachelor'S Degree, Organizational Studies, 3.92

Activities and Societies: BIS 401Completed an internship with Aetna Medicaid in the Project Management realm by assisting with project.

Associate'S Degree, General Studies, 3.67

Kevin Lindstrom attended Glendale Community College part time from 2002 to 2005 and then returned to finish his Associate's degree in 2011.