Kevin Lock Email & Phone Number

Charlotte, Nc

• Consistently relied upon as a multi-disciplinary resource with a reputation for rapidly adapting and responding to new challenges and roles. Often sought to successfully meet demands and deadlines for projects without prior knowledge or experience.• Took Risk concerns around the Resiliency, Business Operations and Controls (RBOC) Records Management program and created and remediated a Self-Identified Audit Issue(SIAI) to drive adherence to the Global Records Management Standards. Implementation was completed 54 days ahead of the targeted schedule.• Quickly onboarded, learned and delivered the Global Tech and Operation Chief Operating Office (GTO COO) into standard adherence for the 2020 Enterprise Data management cycle. Accomplished the adherence in half the time typically permitted to Data Managers.• Selected to be reassigned temporarily to help create and socialize processes for the Paycheck Protection Program (PPP) – Loan Forgiveness team.• Stood up and drove the processes and fraud awareness in PPP–Loan Forgiveness for the newly formed Customer Complaint Quality Assurance team, trained QA associates to listen for potential incidents of fraud that may not have been reported and created the procedures for how to report them.• Provided recommendations to the PPP-Loan Forgiveness QA team for improving efficiencies and effectiveness to appropriately flag customer concerns to ensure resolution.• Coached teams to toggle between adherence of policies, standards and proactive identification of gaps, and tactical remediation via the issue management lifecycle process.• Prepare and lead a monthly review of the GTO COO Business Continuity team’s progress and success with the broader Executive team for GTO COO.• Manage the review of processes and controls for data dependencies and implement their movement based on organizational changes. • Developed and published RBOC Records Management Operating Procedures, desktop procedures and Council Charter.

Charlotte, Nc

On the Enterprise Threat Intelligence and Collaboration Center (eTICC) team supporting the Enterprise Resolution Execution Office (EREO).The eTICC function under the EREO has been formed to provide a foundation for an integrated information delivery model that provides capabilities to facilitate decision-making in BAU and stress periods, as part of operational preparedness.• Responsible for monitoring and providing analysis on potentially converging risks across different threat categories including: Legal & Regulatory, Finance, Misdeed, Malevolence, Cyber and Confrontation.• Helped to launch eTICC and provide support for team growth • Provided strategic input for threat categories, threat triggers and products for the senior leadership team.• Created presentations on AML, Student Loan Debt, H-1B Visas and Cross-Selling Risks and Oversight.• Monitored legal and regulatory issues for Bank of America and its counterparties.• Knowledge base of AML, KYC, Basal III, Sarbanes- Oxley, CHOICE Act and Whistleblower protections.• Prepared a daily morning brief with tracked Incidents and Awareness items for the Recovery and Resolution Leadership team.• Aligned under Legal & Regulatory and Finance Threat Categories.

Charlotte, Nc

• Coordinated with Privacy Technology team as Enterprise Privacy business liaison to ensure 2015 Enterprise Data Management (EDM) standards were compliant by interpreting standards and leading documentation collection process for Metadata and Data Provisioning standards, specifically.• Developed subject matter expertise relevant to Authorized Data Sources to achieve certification for Consumer Choice Database (CCDB), including management and presentation of documentation artifacts relevant to certification checklist.• Researched and designed data domain governance routine charter, materials, and participant list for the CCDB as a newly approved ADS.• Created the Data Domain Governance SharePoint site.• Assisted in requirement translation and story writing as product owner for CCDB 2015 enhancements project, establishing tools necessary to execute required compliance testing within the tool.• Tested newly-developed software according to business requirements to ensure success in meeting business objectives and goals.

Charlotte, Nc

Corporate Treasury (Top 4 U.S. Bank):• Managed business process reengineering efforts for banking technology implementation to meet expanding regulatory and data management requirements.• Contributed to migration of Global Liquidity Risk Management from a labor-intensive manual reporting process to adoption of a centralized data repository/automated reporting platform.• Assumed responsibility to backfill a position overseeing the development, testing, and implementation of requirements for the new liquidity risk reporting tool.State Collections Certification Project (Top 4 U.S. Bank):• Led an effort to get a newly created entity certified in 15 states in order to conduct collection calls from their office in the Philippines.• Worked with the bank’s vendor to understand the different requirements for each state.• Reached out to the managers, officers and board members to collect notarized signatures and personal information required for the applications.• Collaborated with the entity manager to get appropriate forms filled and documentation collected on behalf of the entity for each state.• Communicated with Legal and HR to ensure form questions were answered correctly and did not put the entity or employees at risk.Transportation Assessment Project (Top 4 U.S. Bank):• Reviewed and helped to create a current state assessment for the Express Mail Delivery category in Transportation Services.• Identified areas of risk and opportunities for process improvement within the customer service and help desk spaces.• Strategized with SCM to shift overlapping responsibilities and realign the customer service process in order to create capacity to oversee the Express Mail Delivery category and prepare for RFP.• Conducted interviews of personnel to better understand their roles as it related to Express Mail Delivery.• Created an industry survey and helped to track and analyze the results of the survey.

Charlotte, North Carolina Area

• Assigned to Call Recording Analytics and Workforce Management Team.• Creation and maintenance of pipeline reports to present project updates for business partner meetings.• Facilitate the process for the deactivation of servers or tech refreshes.• Created an Excel Snapshot from information on our Project Tracking Portal to help manage projects whose status may extend several months with up to 13 phases.• Database verification and management for NICE Skills.

Charlotte, North Carolina Area

Assigned to Bank of America – Strategic Risk Initiative.• Appointed lead in projects involving the uploading or editing policy sites in Vignette for display on the Flagscape policy site while helping to train co-workers in the program.• Assisted with creating User Acceptance Training (UATs) for an upcoming program release for Administrators to load, store and edit policies.• Worked with Pivot Tables in Excel to manage UAT project.• Helped to provide basic training for co-workers and policy owners.• Project Analyst for Policy Initiative consolidating all Bank of America policies and updating to central format.• Frequent use of SharePoint to collaborate on job assignments.• Responsible for reviewing policies from multiple Lines of Business and reformatting them in order to meet criteria for a successful integration into the new database.• Responsible for identifying policy gaps that would prevent successful integration or put the policy at risk in the event of an audit.

• Served in project management role establishing end-to-end program implementation for new and existing clients.• Role aided company in servicing over 6,500 clients worldwide across all major industries including 75% of the Fortune 100 and 25% of the Global 500.• Position required interaction with all levels of management including CEO's, CFO’s, executive assistants and Human Resource personnel.• Worked with internal departments such as Sales, Telecom and Product Development to ensure all parts of a project are completed in a timely manner and to the client’s specifications.• Use of Salesforce to coordinate with Account Managers.• Worked directly with clients to inform them of completed projects and to assist initial use of their program.• Building programs required attention to detail and data entry.• Provided training and program reviews for clients at project conclusion

• Addressed and resolved daily service issues reported by clients, contact center staff, the sales department, and various Global Compliance employees for the various ethics programs• Responded to requests for program maintenance (moves/adds/changes), upgrades and troubleshooting from internal and external clients• Documented client requests and service issues for systematic research and resolution• Tested programs to ensure proper and intended functionality

• Answered inbound calls from individuals who wished to report an allegation of unethical business activity or other misconduct in the workplace• Accurately documented all allegation details provided by the caller regarding the situation by taking thorough handwritten notes• Composed complete and accurate narratives of the individual’s allegations and concerns

• Coordinated 70+ volunteers and team leaders to prepare for weekly events for 400-700 young adults including determining volunteer needs and output.• Worked directly with the Executive Director to advise week-to-week planning and scheduling.• Assisted on-site security with any confrontations that may arise.• Helped to spearhead the "BeOne" campaign as a fundraising effort for CharlotteOne.

• Prepared to meet with individual clients who may come in for therapeutic intervention with depression, anger, grief, marital therapy, as well as any other counseling issues.• Worked with Charlotte Mecklenburg Schools to construct and teach a Federally funded drug and alcohol awareness program for adolescents and parents who had been caught on campus with drugs or alcohol.• Discussed cases, diagnoses, and ethics with state approved supervisor.• Responsible for scheduling all clients.• Conducted group sessions for adult male population and prepare groups for future adolescent populations.

Master Of Arts In Christian Counseling, Licensed Professional Counseling And Marriage And Family Therapy

Activities and Societies: Psi Chi National Honor Society

Bachelor Or Arts In Academic Psychology, Psychology, Child And Family Studies, Speech Communication

Activities and Societies: Campus Crusade for Christ, Dance Marathon, Psi Chi National Honor Society, Beta Theta Pi Fraternity