Kevin Loria Email & Phone Number

Warren, MI, US

• Create quotes, process orders, and provide technical application assistance to customers for the following lines: Chromalox, Honeywell, Fairchild, Magnetrol, MSA, Badger Meter, Precision Digital, Acromag, and others.
• Provide technical assistance, solve customer service queries, and troubleshoot hardware and software issues related to all product lines handled by George Instrument.
• Managed customer accounts with respect to all parts of the customer service experience, including: creating and communicating appropriate customer discount schedules, completion of credit applications, credit payment.
• Worked directly with purchasing to facilitate smooth transactions to meet the needs of the customer, principals, and George Instrument.
• Provided training to coworkers and new hires for quote/order systems related to all of the product line offerings of George Instrument.
• Packaging and shipment of orders for items that are stocked in the George Instrument warehouse.

Rochester Hills, MI

• Operated as the lead point of contact for matters specific to SMC product information and sales.
• Built and maintained strong, long-lasting customer relationships.
• Developed a trusted adviser relationship with key customer stakeholders and executive sponsors.
• Ensured the timely and successful delivery of SMC solutions according to customer needs and objectives.
• Identified opportunities within territory and collaborated with sales teams to ensure growth.
• Assisted with high severity requests or issue escalations as needed.

Troy, MI

• Worked as a main customer, vendor, and sales associate interface in order to facilitate international and domestic sales of application based flow, level, temperature, and pressure instrumentation.
• Built and expanded professional relationships, and handled specific product quality or logistics issues.
• Executed customer orders by utilizing a computer-based order entry and tracking system.
• Obtained quotations from manufacturers and distributors in order to purchase materials for resale.
• Created and delivered quotations, data sheets, and other relevant information for international and domestic customers upon request.
• Acquired international shipping rates from multiple shipping companies to provide the best shipping value to the customer.

Richmond, MI

• Purchased, installed, and configured latest industry standard operating systems, accounting system software, time-ticket database software, report generating software and CAD software.
• Designed and implemented custom reports utilizing Crystal Reports 2008 software.
• Researched, purchased, installed and integrated new computer workstations for office employees company-wide and a NAS server for secure storage of vital company information.
• Provided on-site and remote technical support and assistance for staff members as required.
• Designed custom air gage spindles and masters to customer specifications and requirements using AutoCAD 2010.

Oak Park, MI

• Worked as a main customer, vendor, and sales associate interface in order to facilitate product sales, build and expand professional relationships, and handle specific product quality or logistics issues.
• Fully executed customer telephone orders in real-time utilizing a mainframe-based order entry and tracking system.
• Created and delivered quotations, data sheets, and other relevant information for customers and outside sales associates upon request.
• Worked as a main customer interface for product returns and provided account credit or replacement product based on technical information obtained during the process.
• Created and maintained various custom calculation spreadsheets in order to optimize daily tasks including a valve-sizing calculator and a live returns spreadsheet.

Troy, MI

• Coordinated and executed the logistics for specific parts orders and freight through various shipping companies including Fed Ex, UPS, USPS, and YRC.
• Designed, implemented and maintained an inventory control system by making use of Wasp Inventory Control tools to optimize department processes and lower overhead effort and cost.

Canton, MI

• Worked as an apprentice to the head maintenance tradesman in order to complete general maintenance work orders for several condominium complexes.
• Performed seasonal exterior maintenance on various condominium complexes.

Troy, MI

• Created, modified, and translated files within AutoCAD for the purposes of programming CNC torch-cutting machines in order to create customer-specific burnouts from steel plate.
• Worked with AutoCAD, Catia V5, Unigraphix NX4, and Ideas CAD files.
• Interfaced directly with customers and venders via telephone, E-mail, and facsimiles pertaining to sales, quality, and purchasing.
• Obtained quotations from vendors in order to purchase raw materials and source outside professional services.
• Entered orders and quotations within a computer-based entry system.
• Created custom calculation spreadsheets and tools in order to optimize the quotation process.

Education record

Associate Of Science (As), Mathematics

Associate Of Science (As), Pre-Engineering

Associate'S Degree, General Studies