Kevin Lynch Email & Phone Number

County Clare, Ireland

● Gather relevant information about any issue raised by the customer, trouble-shoot and research with other team members to determine the root cause● Evaluate and analyse the symptoms, searching previous similar issues, investigating possible causes and testing possible resolutions● Diagnose software issues which contravene our customers’ business processes and may prevent them from completing a task● Provide clear and regular communication to customers while they are awaiting a resolution.● Manage full cycle of each customer issue, keeping team leaders and customer managers informed when issues are escalated● Provide clear technical information to developers for issues discovered by customers or through testing, to aid in the resolution of software issues● Provide technical support and information about products to internal non-technical team members such as sales and account managers● To read and collate developer information and business requirements during the release cycle for the purposes of providing release details and developing test plans for our software● To stay current with system information, changes and updates

San Francisco Bay Area

● I was part of a collaborative team comprised of members from the Epsilon San Francisco office and our Google Clients● I spent most of my time on 2 projects, Google Performance Ads Marketing (PAM) and Google Partners● Supported Project and Account Managers in the day-to-day management of their projects and clients● Worked closely with a Project Manager or Account Team and the clients to support the management of email programs● Drove the project team to meet the timelines as agreed upon, maintaining the critical path ● Escalated issues to a Project Manager or Account Team that could not be resolved within the project teams when those issues ultimately impacted the schedule and/or project deliverables ● Held and supported regular team meetings to manage schedule, obtain updates, discuss issues, and resolve problems with the projects ● Communicated major milestones and priorities, as well as bottlenecks and other problems, which affect a successful delivery● Prepare project documentation, including meeting notes, status reports, and change management and client approval documents ● Ensured that project teams input hours, ran weekly reports on project burn, and presented reports to Account Team or Client Partners Technologies used: Jira, GAMMA, Google Translation Toolkit (GTT), DefJam, PLX, Sampi Google Drive Suite (Docs, Sheets, Mail, etc)

Galway City, County Galway, Ireland

Intern Quality Assurance Engineer March 2014 – August 2014• Developed and preformed acceptance, regression and exploratory tests on advisor.fidelity.com.• Researched Cucumber automated testing, implemented the test framework and performed low level tests.• Responsible for all past and duplicate employees from “Who’sWho”, Fidelity’s employee profiles database. • Actively participated in agile meetings, this included daily stand-ups, bimonthly iteration reviews and two weeks training with an agile coach. Technologies used: Rational Team Concert (RTC), Rational Quality Manager (RQM), Quality Center (QC), Lotus Sametime Connect, Movi, Eclipse and SQL Developer.• RTC was used to host the current iterations stories, their tasks and the requirements needed to complete those tasks for each member of the team.• RQM platform is where the test cases were executed and the results reported on to be used with RTC to complete a task. • Sametime is an instant messenger application and Movi is a video conferencing application used to help communication between the distributed team based in Boston and Galway.

Bachelor'S Degree, Business Information Systems, Second Class Honours Grade 1

Education record

Activities and Societies: Played on the senior football team and reached the Munster Final, Played on the senior basketball team.