My current role as Assistant Manager is to demonstrate & recommend products to optimize sales while offering excellent Customer Service. Support Store Manager at all times whilst acting in accordance Company Standard Policies & Procedures.Working together as a team to ensure the business targets are achieved and exceeded.Some of my Achievements Include : I have learnt how to apply The Business Insight Cycle – methodology on how Opportunities can be identified and Smart Action Plans implemented. I have experienced how to use Diagnose Performance using Sales Equations and identify KPI’s influencing performance. It is my role to practice and teach the Team of Total Customer Experience (TCE) - Welcoming, Engaging till Wrap up process. Effective use of Brand tools to observe, coach and measure progress with team members and Line managers. I have learnt how to motivate and develop Sales Associate and Team Members to influence their behavior and creating consistency by apply different Coaching principles for our customers and maximising sales. I am a Certified Customer Sales Lead (CSL) – a role which requires pure focus in order to maximize positive customer experience and total store performance. (2 hour segment) Active participant during New Products Launches and Active Role plays on how we are going to effectively introduce and let customers experience Newness. I have gained knowledge on how to do conduct Audits, participate in inventories and stock takes. I am responsible for store daily opening and closing – leading and helping in different floor sets executions and overall visual Merchandizing.

• Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. • Keeps management informed by submitting activity and results reports, such as daily sales reports, weekly work plans, and monthly and annual territory analyses. • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules and stock feedback. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. • Maintains professional and technical knowledge by attending educational workshops, product launches and necessary training to the team members. • Provides historical records by maintaining records on Big Sales / Promotional Events to ensure proper planning for up-coming events. • Contributes to team effort by accomplishing related results as needed.

In JA Golf Reception and Club I was part of the reception team member whereby the main role was to sell Hotel Club and Golf Memberships and book Golf tee-times for hotel residents and walk-in guests. Some of my roles and my achievements include:- I learnt how to use POS and ARES system during as part of Cashier. I advised on different Hotel Club Memberships and Golf packages too as per customer needs. Assisted guests in Tee-times and Fishing trips reservations inquiries either in person, telephone or email. Follow-up on Club membership renewals and expiry. Prepare Sales summary at end of every shift secure cash float for money exchange. Ensure and assist in customers safety during Club Activities like Gymnasium, Squash, Golf and Tennis court by checking proper dress codes and equipment usage. Maintain Financial records related to associates commission.

In Fairfield Real Estate I was working as a follow-up clerk. I was in Office Administration field whereby paperwork was part of my life. Acquiring Freehold properties and listing them too as well as advertising them in Property Finder, Dubizzle and Company Website. Some of my achievements Includes:- I learnt how to inquire and acquire properties from landlords with specific property details, price and payment plan – either for sale or rental. List the property and pass it to the Agent working in that specific area – Downtown, Marina, Arabian Ranches, Al Furjan etc. Advertise the property online with specific details and arranging viewings in the absence of Agent assigned in that area. Updating and follow-ups on company database with available sale or rental properties. Sending out rent notices to tenants and follow-up on rental renewals.. Prepare and present Tenancy contracts, receipt vouchers and work order quotations. Handling petty cash and purchase of office products. Maintain records – tenancy contracts, sold properties, management of Real Estate, property availability and price updates.

My mission was to act as the first point of contact for visitors and callers, to alert and undertake a range of other administrative tasks as identified by the Facilities Manager.Greet and welcoming guest in polite and courteous manner and always displaying a genuine smile. Managing the visitor’s book and issuing security gate passes. Provide information of the locality shops, malls and restaurants within the local community. Provide update information of specialized services i.e. Dubai attraction, places of interest events and happenings. Arrange Reservations for Residents and customers e.g. function hall, Business Centre, Badminton, Squash courts, Game rooms etc. Assist the residents with move in/ move out forms. Report to building maintenance in case of water leakage, damaged AC..etc Provide advice and directions on emergency services as nearest doctors, dentists, chemists, hospitals etc. Receiving and handling calls, customer queries and complains and giving feedback from senior managements. Arranging Dubai taxis for Residents and guests. Transmit information or documents to customer if needed using computers, mail or fax. Preparing and maintaining day to day report