Kevin Mackinnon Email & Phone Number

Osterley

Reading, United Kingdom

Writing IT Infrastructure documentation, initiating process improvement and managing documentation updates through the customer review, defect management, SME approval, testing and configuration/release management lifecycle, for the Atlas Consortium contract.

Staines, United Kingdom

Delivered Software Asset Management functional improvements, defining SAM policies, processes, procedures, roles, responsibilities and data requirements against the ITIL V3 SAM framework and ISO 19770-1 standard, for Centrica plc.

Farnborough, United Kingdom

• Business/IT Analyst - process analysis, requirements elicitation, definition of roles/responsibilities and modelling data flows, entity relationship diagrams and technical architecture.
• ITIL Practitioner - for Configuration, Asset, Change, Release and Incident and Management assignments.
• Business Continuity Consultant - creating interview plans, gap analysis and conducting IT continuity reviews.
• Migration Process Consultant - defining infrastructure migration and workstation deployment processes.
• Asset Discovery Team Leader - discovery and analysis of workstation and server hardware, operating system and application asset data.
• Microsoft Access Developer - developing asset discovery and migration databases for project team use.

Farnborough, United Kingdom

• Business Process Analysis - re-engineering cross-functional processes for IT Service Desks, Logistics, Sales and Finance (Procurement).
• ISO 9001 Internal Auditor - auditing internal departmental processes and achieving ISO 9001 compliance.

Langley, United Kingdom

• Team Leader - managing SCC’s Knowledge Management team with pre-sales, project work, training and support for workflow, document management, imaging and data capture technologies.
• Business Analyst - modelling processes and compiling requirements, to align new technologies.
• Offering technical advice on new solutions and working alongside the customer to integrate new ideas.
• Providing technical support and guidance to SCC sales staff, in a pre-sales capacity.
• Documenting and presenting proposals and project documentation to a diverse client base.

Luxembourg

• Successfully managed the technical aspects of project planning and implementation regarding Automated Workflow Distributor (AWD) Year 2000 compliance, Disaster Recovery, Fax In/Out and integration of Fleming’s.
• Undertook technical upgrade work and enhancements to the AWD infrastructure, including AS/400 Server, NT Imaging and Correspondence servers, MS SQL (6.5, 7.0), SQL for AS/400, OS/2 MIS and Fax servers, NT (3.51 and.
• Developed a comprehensive understanding of the workflow, to provide effective solutions for business demands.
• Provided comprehensive technical training for the support team, issuing clear and precise documentation.

Luxembourg

• Acting IT Service Desk Manager for 1st, 2nd and 3rd line support, ensuring SLAs were met, chairing departmental meetings and reporting business critical issues to senior management.
• Extended Fleming’s AWD infrastructure from a 15-user pilot to a 150-user environment and was solely responsible for AWD development and support.
• Standardisation of Windows NT 3.51 and NT 4.0 workstations (300 desktops and laptops).

Bracknell, United Kingdom

6-month contract at BMW (UK)...Managed a team of Elcom engineers in 1st and 2nd line desktop support. This included support for OS/2, Windows 95, Windows NT and Netware 3.11.

Langley, United Kingdom

10-month contract at Fleming Fund Management (Luxembourg)...Desktop standardisation for OS/2 and Windows 3.1 desktops, configuring an automated workstation deployment process for OS/2 (via CID) and Windows (via DOS batch files). This included network drivers and protocols, screen drivers and a range of applications for desktops and laptops.

Winkfield, United Kingdom

• 2nd level problem determination and resolution for HFC Bank desktop services, including bespoke software, business software packages, Lotus suite (123, AmiPro, Freelance, Approach, Organiser, cc:Mail), Paradox, IBM.
• Configuration of users onto local area networks, encompassing NetWare 3.11, TCP/IP, Communications Manager 4250, Client Access/PC Support for AS/400, Reflections 1/2/8 and Extra!

Winkfield, United Kingdom

• Installation of OS/2 servers in HFC Bank’s remote branches, replacing existing AS/400 B10 servers and providing connectivity to Head Office.
• Migration and configuration of branch PCs and teller system to the local Token Ring network, to allow access to Head Office systems via the server.

Bracknell, United Kingdom

• Creating technical proposals for the installation of onboard combat systems for overseas and national ships.
• Liaising with external companies for gathering equipment technical specifications, and with the shipyard for evaluating choice of equipment and producing compartment layouts - for inclusion in proposal documents.
• 8-month live contract within Swan Hunter, Newcastle, overseeing the delivery and installation of supplier equipment.

Bracknell, United Kingdom

Apprenticeship included placements in the Drawing Office, Design Lab, Calibration Lab, PC Service Workshop, Computer Centre, Commercial Contracts department and project work for a Korean contract and Sea Systems, alongside day-release studies.

Diploma In Performance Coaching (Business)

Onc In Electronics Engineering; Hnd In Engineering (Software)

Education record