Kevin Mahaffey Email and Phone Number

In-house Hematology product owner at IDEXX Laboratories. I manage activities and staff assigning work, monitoring activities, and evaluating performance. Includes managing escalated and critical issues. As a manager I administer employment actions, provide coaching and guidance to staff, and promote staff training and development. Support the continued expansion and development of the platform. Leads work activities, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained.Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations.Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal and/or external customer feedback and leads/participates in teams related to new or ongoing project work and other areas as needed.Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively acts to address issues while driving for continuous improvement.Prepares reports and other information summarizing work activities and reports results to peer groups as well as senior leadership globally. Prepares various analyses as needed to highlight issues and resolve questions.

Responsible for the product roadmap and product positioning including creating, updating and maintaining marketing materials and supporting campaigns, identifying and selecting marketing opportunities and developing communication strategies.Assist/define/establish strategic direction for worldwide product lines consistent with overall strategy, IDEXX mission and department direction.Assist/define/establish/achieve financial and other objectives for the ProCyte One. Assist with long-term strategy, annual revenue and operating performance, customer loyalty, and development of the product management team.Coordinate and lead marketing, engineering, research and development, sales, finance and others to manage projects and ensure overall product success.Manage projects to develop and improve products, coordinating internal resources as well as customer input to ensure products are completed and delivered on schedule and are positioned for commercial success.Promote/train product advantages and benefits to IDEXX employees, key vendors and others.Plan/lead/execute product development activities and projects through all phases. Create project plans, determine project teams, gather necessary resources and implement projects. Manage projects, report on progress and ensure successful conclusions.Mentored, and train associated and peers in these activities. Managed staff, assigned work, monitored activities, and evaluate performance of associate product manager. Administer employment actions, provide coaching and guidance to staff and promote staff training and development. Manage escalated and critical issues.

Managed projects to initiate Customer Support services for new product launches. Coordinated with lines of business to outline product parameters and requirements to understand full scope of requirements and supportability. Determined required resources and costs and ensures necessary staff is in place and trained and systems are configured to support new products and ensure a seamless customer experience.Managed entire project lifecycle from sizing and scoping project to implementation, closure and handoff to support, and ensured ongoing project success and customer satisfaction. Helped the business partner modify the project when necessary. Was responsible for the strategic implementation of the project working with senior business leaders to ensure the vision supports business needs.Managed internal new and on-going programs. Managed and administered programs including identifying and planning workflow process improvements; preparing cost and other analysis; ensured adequate resource allocation; and budget management.Built project plans, including necessary deliverables and schedules. Ensured project plans met strategic objectives of the business. Ensures project plan compliance and that documentation met regulatory requirements.Facilitated project scoping, ensuring that issues were raised, necessary input was obtained and project work was outlined. Obtained scope approvals as required. Managed and aligned leadership with any major scope changes. Managed project stakeholders, including core team, steering committees, vendorsand others as applicable. Coordinates activities and ensures effective communication withinproject team. Leads meetings and participant communications to drive decisions and action items. Provides for effective escalation and resolution of issues and concerns.