A credible, commercially focused Sales and Delivery Director with extensive, proven experience of solution design, bidding, contracting, implementation, operation, stabilising under-performing teams and realising business performance improvement, in B2C, B2B and Technology markets throughout Europe.An empathetic manager of people of many cultures and nationalities, who achieves incremental benefits through developing, motivating and by the championing of proven best practice. A tenacious strategic and tactical planner, who relies upon and enforces robust processes. Over 30 years’ experience at operational board level, leading Logistics, Engineering and Technology companies (including start-up) through new project bidding and delivery, transformation and turnaround.Skills include:Business Development- Sales Operations & Management- Requirements capture- Qualification- Response management- Bid Management- Solution verification- Governance- Matrix team managementProject Delivery- Requirements definition.- Solution design.- Existing process and systems investigation and audit.- New process and system design.- Contract negotiation.- Performance monitoring and review.- Issue resolution.Operations - Collaboration with clients to ensure the best experience, quality of service and to identify improvement opportunities.- Supplier management (manufacturing, 3PL and carrier) selection, tendering and BAU operation.