Kevin Mani Email & Phone Number

Sacramento County, California, United States

● Provided expert technical expertise to Apple's global workforce, including employees, contractors, and vendors, as an Helpline analyst.● Delivered comprehensive technical support for Apple and Windows devices in corporate and retail settings. Efficiently resolved hardware, software, and network issues over phone and Slack.● Managed and deployed mobile device management (MDM) profiles to ensure device security and compliance. Processed quickly and accurately software access requests and configured VPN connections for remote users.● Coordinated communication between product support teams and callers to ensure Service Level Agreements (SLAs) are adhered to in ServiceNow.

Sacramento, California, United States

● Maintained a fleet of 130 desktops, laptops, printers, iPhones, iPads and VoIP Phones across 6 geographically dispersed sites. Effectively configured, deployed, and maintained hardware while ensuring 99.9% uptime for all devices. ● Deployed PowerShell automation scripts to streamline maintenance tasks for OS deployment and generate reports on active directory user list, logon history and storage limits which led to a 20% increase in efficiency. ● Traveled between 5 satellite locations around Sacramento to resolve IT incidents and conduct software and hardware upgrades or installations.● Implemented and utilized ITSM tools to manage and resolve Level 1-3 support tickets independently, reducing reliance on MSP by 60%.● Onboarded new staff, managed polices and optimized business operations as Google Workspace Admin.● Modernized intake services for a non-profit substance abuse treatment provider by designing and implementing a secure document upload portal on the provider's website. Reduced intake time by 20% for increased patient satisfaction.● Identified, implemented, and trained counselors on a digital signature gathering method for telehealth (Online) DUI classes to comply with state and county requirements. Over 1000 signatures are collected and stored each month. ● Developed and integrated an automated SMS appointment reminder system with Outlook. With automated PowerShell scripts, zero training for staff was required and reduced missed appointments by 40%.● Led the migration effort to move data from Access databases to a scalable SQL Server Express instance on AWS RDS.

Working with a plethora of manufacturers of storage solutions, StorageReview.com offers in-depth news coverage and detailed reviews for hard drives, SSDs, NAS units, other storage hardware, and software for consumer and enterprise markets.» Coordinated communication between community members, company representatives, and the publishers which led to an increase in website traffic by 20%.» Operated a help desk via Discord and email to troubleshoot and resolve issues related to data storage and other general computer problems. » Researched and analyzed new technology developments to produce informative guides and up-to-date news articles.» Encouraged participation and quality discussions on the support forums.» Increased the social media presence of the company on Twitter and LinkedIn by filling in content gaps and adding a "human" touch to posts.» Provided reports on any pain-points seen or reported by users.» Active role in overseeing delivery of new venues of discussion including discord.

Folsom, California, United States

● Owned validation for Linux Protected Execution (PXP) graphics driver stack on current and upcoming graphic processing units (GPUs).● Automated execution of component and unit testing using Python, reducing manual execution by 30%.● As Scrum Master, prioritized and unblocked issues to expedite software development and lead to a 2x software bug defect resolution rate. Completed over 120 sprints maintaining expected velocity 99% of the time as well as occasionally taking over the Product Owner role. ● Worked unconventional hours to provide critical technical support for OEMs/system manufacturers to resolve blocking issues related to media workloads such as Netflix playback issues or software driver error messages. ● Partnered with product development team to run task forces to resolve critical software defects and manage timeline for Software Development Lifecycle. Aligned business needs and engineering goals.● Defined test plans for current and upcoming graphic card projects leveraging past projects’ issues and key stakeholder’s input. Demonstrated GPU gen-over-gen improvement to meet Beta quality at Alpha.● Capitalized on nearly 7 years of prior experience with working with cross-geo teams as Media Power-On Lead to successfully exit all major Intel platform Power-Ons from Gen 9 to Gen 13 including Iris Xe series and Arc Series, a highly time sensitive task with a great deal of pressure. ● Conducted Pre-Silicon testing using Simics simulators to validate next generation of GPU products● Owned and performed maintenance of over 30 systems and associated high value inventory with SCCM to ensure system availability for debugging.● Trained domestic and international teams on effective debugging, triage, and testing practices.● Collaborated with US, Israel, Shanghai, and India teams to deliver highly visible features to clients including Apple(iTunes), Google(Widevine), and Microsoft(Miracast/Playready HW DRM).

Folsom, Ca

● Configured Intel mobile and desktop systems to troubleshoot and resolve hardware, software, and driver issues individually and in a team. Flashed the BIOS, performed CPU and RAM upgrades, and did OS deployment. Routinely had to check IP and DHCP settings.● Validated Intel’s Graphics and Wireless display drivers(WiDi/Miracast) and software on various platforms and operating systems. Used AIM for Inventory Management, SAS portal for repairs and upgrades, and Men & Mice DDI for DNS and DHCP requests.● Shipping and receiving lead for US teams in CGFX media● Rolled up test results at a next level analysis in a clear method to facilitate a better understanding from the development team to allow them to quickly jump on any debug. ● Led a group of 4 to Identify and prioritize software defects and contributed to test design and implementation on pre-silicon and post silicon environments. ● Authored and improved software installation procedures and best practices. Placed on an internal Wiki that was used by a variety of Intel teams. ● Promoted to software engineer for exceptional work, dedication, and invaluable contributions to the team.

Folsom, Ca

Electronic devices are best used when it has an Intel chip inside. On those chips, hold a powerful graphic processor. This graphic processor allows an individual to watch Youtube with over 9 million pixels and even allow for wireless streaming of video and games. Without proper support, these products will hit the market late and will not be high quality. » Worked at Intel’s Folsom campus providing validation support for Intel’s Graphics and Wireless Display(WiDi) software.» Hardware, software/driver troubleshooting on Windows (7, 8.1 and 10) and Android systems.» Coordinated with Intel software engineers and product leads to achieve the high standards necessary for product release for Haswell, Broadwell, Bay Trail, and Skylake.» Trained Intel and Kelly personnel to successfully perform their job functions. » Created bug sightings, performed defect level debug, and Influenced test development.» Configured new platforms and enabled testing.

With close to 500,000 registered members, Notebookreview.com is the premier destination to find reviews of popular notebooks and to discuss everything from upgrading to the latest technology to troubleshooting hardware problems. » Maintained the forum's technical resources.» Dealt with members on a variety of issues on a daily basis. » Worked with a group of diverse moderators from around the world to supervise members and discipline those who failed to adhere to the community guidelines.

Bachelor Of Science (Bs), International Business

Activities and Societies: Beta Gamma Sigma Business Honor Society, International Business Organization, ASI Blood Drive..

Education record