DUTIES• Manage IT staff consisting of multiple Systems Engineers, Software Support Engineer, and a Business Intelligence Specialist supporting approximately 120 users and all IT infrastructure over three retail store locations, a corporate office, and one distribution center spanning Ohio, Michigan, and New Jersey.• Streamline and support business critical applications (Dynamics Great Plains, Warehouse Advantage, Citrix, etc.) for the company in conjunction with rapidly growing E-Commerce business.• Manage and support IT projects and processes in coordination with department heads and third-party vendors.• Create and maintain Disaster Recovery and Business Continuity plans to ensure proper data redundancy practices are in place and maintained.• Audit and evaluate archaic infrastructure and design plan for increasing network performance and eliminate potential points of failure.ACCOMPLISHMENTS• Created and managed capital expenditure budget and proactively found more efficient ways to invest in emerging technologies.• Relocated core infrastructure to off-site co-location facility and virtualized business critical applications for disaster recovery and enhanced architecture redundancy.• Renegotiated and upgraded provider connectivity and established backup circuits at all locations with automatic fail over technologies via Watchguard firewall technology.• Streamlined infrastructure to accommodate opening of new store and addition of new employees in New Jersey.• Established virtual Test and QA environments for proper testing of application upgrades and new additions to core business systems.• Converted company over to cloud based credit card system for improved performance and greater security.• Upgraded and enhanced company ERP system, Warehouse & Inventory application, and freight rating systems. • Established partnership with external firm to overhaul and upgrade Business Intelligence infrastructure.

• Manage IT staff consisting of Network Engineers, Telecom Engineers, and Help Desk Technicians supporting approximately 1200 users and 200 servers over five locations in Florida and Ohio• Manage and support IT projects and processes in coordination with other departments, vendors, etc.• Establish new vendor relationships and managed existing relations within the scope of the budget• Hold regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for IT staff• Manage 4 million dollar capital expense budget and make cost savings recommendations to Chief Information Officer• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel• Oversee facilities expansion into Ohio and manage all IT aspects of multiple building consolidation into single location in Florida• Maintain network uptime and ensure continual functioning of all mission critical systems• Audit and evaluate network infrastructure of 200+ servers and construct design plan for increasing network performance and eliminating potential points of failure• Examine and re-design all IT documentation practices and IT processes • Evaluate current staffing plan and give proposal for necessary IT department re-organization

• Manage all IT Infrastructure staff and Provisioning department staff and related functions• Infrastructure scope consists of home office datacenter, VOIP phone system, offsite co-location facility (40 servers), and cellular WAN of approximately 500 kiosks• Kiosk connectivity comprised of Watchguard and Top Global equipment utilizing cellular technology (CDMA and GSM) connecting back to Watchguard head end equipment at co-location facility over 168-bit encrypted VPN tunnels• Windows 2003 and 2008 Server, Active Directory, Linux (Ubuntu, Red Hat), Trend Micro, Lumension, Bit9, Tripwire, Watchguard Firewalls, DameWare, Nessus, What’s Up Gold, SolarWinds Orion NPM• Manage provisioning of kiosks for field deployment. Provisioning staff made up of 20 full-time and part-time technicians plus one area supervisor• Project manager for PCI Level 1 compliance, working with existing staff, all participating vendor representatives, and subject matter consultants• Manage budget of 8.5 million dollars for infrastructure backbone and kiosk communications

• Made technology decisions for all City of Gahanna offices and Gahanna Police Department.• Responsible for Information Technology and Geographic Information Systems budgets for the city.• Managed technology staff of five (LAN Admin, Server Admin, Desktop Support Tech, GIS Admin, GIS Tech).• Infrastructure of 27 servers (including 8 virtual servers) on a network encompassing 7 remote locations and approximately 250 end users.• Windows Server 2003 and 2008, Watchguard Firewall, Trend Micro Anti-Virus Gateway, Exchange Server 2003 w/ Unified Messaging, VMWare ESX 3.01, Cisco Fiber & Ethernet Switching.• Designed and Implemented IT disaster recovery plan for the city and advised on Emergency Management procedures.• Worked with other directors (Engineering, Development, etc.) to advise on technology decisions.• Project manager for $2.5 million city Broadband Project (fiber-optic expansion & redundancy, first City in Ohio to implement border-to-border wireless mesh, automated meter reading).

• Scan, research, and apply security patches to all infrastructure servers.• Audit IP, DNS, WINS server configurations as follow up to “Re-IP” project.• Infrastructure environment of 180+ Microsoft and UNIX servers.

• Built and configured Compaq Proliant servers with Windows 2000 Advanced Server.• Created and implemented processes for server configurations from build to deployment.• Worked with project managers on deployment details and changes.• Heavy security patching of IIS and .NET servers.

• Manage desktop support technicians and Lotus Notes administrator.• Server administration over (30) Windows 2000 servers and (5) Linux RedHat servers.• Cisco administration over (12) Layer 2 and Layer 3 switches.• Checkpoint Firewall, VPN, and DMZ administration in a Windows 2000 environment.• Disaster Recovery planning and implementation.• Microsoft Project Central server and client administration.• Client website development (HTML, Javascript) of intranet and client-based extranets.• Internet server security administration using both IIS and Apache.• Infrastructure development and monitoring using Microsoft and Linux RedHat technology.• Responsible for new projects and testing new technology.

• Manage internal support staff of 2 desktop technicians.• Administer 200 local users and 60 remote users in 15 remote regions.• Provide internal daily support to both local and remote users.• Interact with MIS department in Wide Area Network problem resolutions.• Create and maintain Lotus Notes Mail Server, as well as Notes databases.• Install and maintain Procom tape libraries and automate back-ups with ArcServe 6.x.• Servers maintained consist of Novell 4.x and Windows NT 4.0 network operating systems.• Server administration included WINS, DHCP, Mail (Lotus Notes), Image Management, IIS 4.0.• Client base of Windows 98, MS Office 2000, Lotus Notes 4.6.6, and Internet Explorer 5.0.• Created and maintained company intranet with MS FrontPage 2000, IIS 4.0, Proxy Server 2.0.

• Maintain and oversee daily repair of notebook computers.• Responsible for management and productivity of staff of 53 service and quality control technicians.• Change testing materials and procedures as needed .• Measurement of quality and quantity of repairs.• Develop training for both new software programs and new laptop models.• Windows NT administrator for approximately 25 users.