Kevin Berry Email & Phone Number

Lake City, IA, US

Greenfield, IN, US

Pella, Iowa, US

Urbandale, Iowa, US

• Build, deploy, and upgrade workstations
• On-Site Onboarding, Deployment, and Troubleshooting
• Manage Active Directory
• Trouble and resolve all IT and telecom issues
• Add and remove Security Certificates
• New user setup assistance

Build and deploy workstationsTrouble and resolve all IT and telecom issuesAdd and remove Security CertificatesNew user setup assistanceSetup, reconfigure and troubleshoot Outlook and Office 365Planning and executing Windows 10 upgrades and Server 2016 Migration

• Supports bank agents with various service issues regarding bank provided hardware and software
• Ensure agents have proper credentials in Active Directory
• Trouble general connectivity issues
• Add and remove Security Certificates
• New user setup assistance
• Setup, reconfigure and troubleshoot Outlook

Monroe, LA, US

• Supported Prism, High Speed Internet, and Telephone customers with various service issues
• Successfully troubleshoot 30 tickets per day
• Provide clients with innovative IT solutions
• General troubleshooting of Internet connectivity and email access
• Network setup guidance
• Video Set Top Box and DVR setup assistance

Atlanta, GA, US

Product Support ➢ Support via Web Chat, Phone and Email ➢ Troubleshoot product issues, and walk-through appropriate resolution ➢ Advise on electronic filing status ➢ Transfer calls to alternate departments when necessary

Atlanta, GA, US

Explain to potential customers the EPTT and EPDS processes ➢ Track shipments of devices during the staging process ➢ Write instructional staging guides for new customers which define setup, activation, software installation and shipping information of the new devices. > General Shipping UPS/FedEx > Mobile device validation via serial number/IMEI

Tempe, AZ, US

Hiawatha IA, Inbound Hosting Support ➢ Troubleshoot any issues customers have with products and walk through resolution ➢ Advanced tools and knowledge to help correct customer site code issues ➢ Discuss customer's online plans/ goals and offer products to assist in customer success ➢ General account maintenance, consolidations, product renewals, etc.

Dubuque, Iowa, US

ake the customers' orders, take payment, and give appropriate change ➢ Resolve customer complaints on incorrectly made product ➢ Assemble sandwiches/ put orders together and hand out the order in a timely fashion

Cedar Rapids, IA, US

Observe computer labs and assist students with any questions/ problems they may have ➢ Install operating systems, set up networking hardware, install cabling and update as necessary ➢ Diagnose, repair, and replace equipment as necessary

Check and change fluids as necessary for preventative maintenance for machinery ➢ Repair and replace parts as necessary ➢ Troubleshoot and solve machine problems