Align Master Inventory Profile to monitor inventory and turns projections against results. Communicate Corporate Reporting of monthly results, including explanation of any missed targets. Align Supply Chain Excellence (SCE) Reporting to Financial Documentation. Lead and Analyze SIOP II process through North America. Work with Inventory Investment Forms to document unplanned excess inventory and their planned burn rate. Utlize Calculated Optimal Location Turn Rate (COLT) software for target Safety Stock and Target Inventory Valuation. Oversee Material Master Changes related to Safety Stock and impacts on company goals. Drive Inventory Alignment to meet year end turn rate target. Review Seasonal Stocking programs to assign Safety Stock Values to improve delivery. Collaborate with plants and Global Purchasing on inventory related projects. Developing a tool to understand and document root causes to align with corrective/preventive actions.

Be the “Voice of the Customer” within company and drive on-time delivery metrics. Improved efficiency in job completion by reorganizing the department into two teams, order management and account management. Along with setting annual goals and objectives for the Customer Excellence Team, I was responsible for leading their professional development within the role and within the department.Other responsibilities include:Maintain customer satisfaction by providing problem-solving resourcesResponsible for strategic leadership and day-to-day management of all customer service functions. Review and analyze customer metrics and prepare improvement plans as needed.Complete Critical Summaries when production is delayed, while cohesively reviewing recovery plansBenchmark best practices of like companies and search for opportunities to improve internal processes.Determine system and business improvements and work with internal teams to implement change

My role was the first line of contact for CSR’s relating to problem solving, elevated expedites, credit concerns, shipping and deliveries, systems issues (improvements or breakdowns) and communication with other departments to better our shipping performance in the eyes of the customer.Other functions of the role includes working with sales and production planning to support projected sales growth, reviewing sales against projection, and working to coach the coach the Aftermarket Industrial Customer Service team.In this role, I worked on the ERP Implementation Team representing company-wide Customer Service teams.

Working in both Industrial and Automotive markets, my role was responsible for managing specific customers order requirements from both an Inventory Management and Customer Service perspective. This includes entering and reviewing customer demand and analysis forecast compared to supply plans to ensure production is not impacted. Through routine analysis, maintain inventory levels to business approved levels. During critical situations, review supply/demand summaries with production team, sales team, and customers to ensure open and transparent communication.In addition, I was on the ERP project team for both go-live at our Koyo Canada facility, as well as an upgrade to R12, as a representative for the Purchasing Team

In addition to responsibilities listed under PolyOne Customer Service, worked across multiple departments to ensure customers' demands were met.Other responsibilities included:Training and Process Development, including manuals and hands-on trainingVendor Managed InventoryCustomer Complaint Review and ResolutionCommunication with both parent companies when any issues arose

As the first line of contact with the customer, worked with Customers, Sales, and Supply Chain to meet customer's current and future demands. Other responsibilities included:Daily communication with plants to review production schedules.Work with Logistics to identify and resolve shipment conflicts without affecting on-time deliveries.

Responsible for various on-site reporting, including Contractor Work Authorizations, attendance, and drug testing. Also performed daily walk through to determine project completion and adherence to forecasted schedule, which determined payment from the general contractor.

Personnel CoordinatorAustintown, OH (01/2000 – 06/2000)Elyria, OH (02/1999 – 08/1999)Reduced turnover through improved recruiting techniques, improved training, and flexible scheduling. Consulted with staff to determine personnel concerns and worked to develop new internal policies and protocol. Motivated employees to increase sales through enhanced incentive programs.Personnel Specialist Fairlawn, OH (08/1999 – 01/2000)Created and maintained electronic training manual for all Personnel Coordinators. Traveled to satellite office to train new Personnel Coordinators, as well as implement new protocol.