Directed all operations of a $3.0+ million home care operation, ensuring a high level of service delivery● Provided high-quality care management services to more than 120 clients annually, performing regular visits, Care Plan development, and routine interaction with concerned individuals including family, medical personnel, fiduciaries, power of attorney and other professionals.● Delivered services with a keen focus on client retention and sanctification, resulting in Home Care Pulse/Best of Home Care awards for Customer Satisfaction of 95% and higher.● Spearheaded quality assurance and compliance efforts, ensuring successful achievement of National Home Health Care Accreditation (NIHCA) for New Jersey.● Responsible for setting strategic direction as well as creating a vision for success, satisfying company goals, while navigating the business through different stages of growth.● Lead and collaborated with corporate department heads (Finance, Sales, Human Resources, Field staff) in the collection, interpretation, and reporting of all operational KPI’s

Acquired franchise territory encompassing Northern/Central New Jersey. Opened and developed market as start-up and built from $0 to $2.5 M annual run-rate. Grew from zero to 145 employees.● Responsible for setting strategic direction as well as creating a vision for success, satisfying company goals, while navigating the business through different stages of growth.● Leveraged industry knowledge and experience to develop B2B and B2C sales and marketing plans; launched field sales team and CRM system.● Recruited, hired, trained and supervised all company personnel, from caregivers to sales and marketing professionals and licensed nursing staff.● Responsible for Quality Assurance efforts and adhering to Federal and State regulations including DCA, DOL, CDC, HIPAA and OSHA.● Completed strategic sale back to parent corporation in 2017.Industry Recognition/Achievements● Recognized by a leading home care industry organization as Provider of Choice | 2013 – 2017● Received Home Care Assistance Social Action Award for Service to community