Kevin Mcgill Email & Phone Number

Mansfield, Ma, Us

Providence, Rhode Island, Us

Architect and execute cloud monitoring and observability strategy to support both the enterprise migration of applications to multiple cloud platforms and the rollout of new micro-services.DESIGNED MONITORING AND OBSERVABILITY FRAMEWORKo Selected and implemented enterprise cloud observability platform.o Launched AIOps initiative.DROVE MONITORING TOOL RATIONALIZATION INITIATIVEo Eliminated numerous enterprise monitoring tools to reduce cost and provide focused monitoring view.o Replaced disparate monitoring use cases with single pane of glass solution.CREATED MONITORING SELF SERVE MODELo Automated baseline monitoring within cloud infrastructure pipeline, eliminating work effort for application teams.o Built monitoring education center with useful links and targeted recordings, as well as a cloud monitoring badging process.

Boston, Ma, Us

Managed 24x7 IT Command Center, Incident Management and ATM monitoring/resolver team.REENGINEERED INCIDENT PROCESSo Redesigned Incident Management process with a focus on a checklist methodology to ensure consistency regardless of the high pressure incident scenarios.o Developed Incident Management training for IT organization to enhance adherence to the process through improved awareness.o Presented Incident Management process to Regulators.TRANSFORMED COMMUNICATION PROTOCOLSo Developed a sequenced Executive text alert, organizational awareness email program for critical incidents.o Created a comprehensive Daily Production Call Report for key risk areas and facilitated the organizational call to open the Bank each morning.DESIGNED ORGANIZATION FOR OPTIMAL ALIGNMENT & EFFECTIVENESSo Focused team members on individualized areas of responsibility to leverage individual skillsets.o Built collaborative partnership with business managed incident team for coordinated incident management capability.o Developed and leveraged relationships with technical support teams across multiple countries.

New York, Ny, Us

Managed critical IT operational functions including metrics, ITIL (Change/Incident/Problem), monitoring, technical continuity, audit & compliance response.DROVE IT STRATEGY THROUGH CRITICAL METRICSo Developed a framework of Availability Indices based on critical business functions that was added to the CEO scorecard. o Created, managed and presented monthly enterprise CIO operational metrics to facilitate key strategic decisions.o Focused the governance of offshore managed services engagements on accurate, transparent and relevant service level target management to drive productivity. CONTINUOUSLY IMPROVED OPERATIONS MANAGEMENT PROCESSESo Drove the Enterprise Monitoring team to develop best in class performance solutions and consolidated vendor monitoring tools.o Optimized Change, Incident, Problem, Monitoring and Technical Continuity team processes achieving aggressive stability improvement targets.o Leveraged executive metrics platform to drive cloud adoption across application suite for cost savings (architectural simplification, reduced ongoing support, improved patching compliance).IMPLEMENTED CRITICAL GOVERNANCE FRAMEWORKSo Targeted IT Audit and Compliance Response team to improve response time and quality to internal, regulatory and SOX engagements.o Collaborated with Infosec team to develop and utilize workstation and server patching metrics to improve security compliance.o Built CMDB roadmap to prioritize functionality development that accelerated the launch of enterprise IT Total Cost of Ownership chargeback model.

New York, Ny, Us

Created operational metrics standards for online applications and delivered management reporting. Critical project role collaborating across Business, Development and Operations teams to create/capture detailed metrics.

Mba, Marketing

Ba, Economics