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Kevin Mcgill personal email
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As a senior Technology Executive and Creative IT professional, I bring extensive experience in IT operations, product management, and agile project management. I’ve a proven track record of leading business process and system improvements that result in significant cost savings and enhanced operational efficiency. My focus is on aligning IT strategies with critical business goals, driving cloud adoption, and implementing observability frameworks that ensure stability and scalability.Key Competencies:➔ Cloud Strategy & Execution: Architect and implement comprehensive cloud monitoring and observability strategies, supporting enterprise migration and the rollout of microservices.➔ Operations & Process Improvement: Lead successful business process enhancements and system improvements, delivering measurable cost savings and operational efficiencies.➔ Agile Project Management: Certified Scrum Master with a strong background in agile methodologies, ensuring projects are delivered on time and within scope.➔ Monitoring & Observability: Design and streamline enterprise-wide monitoring frameworks, reducing costs and providing a unified view of IT performance.➔ Command Center Operations: Responsible for managing 24/7 IT command center operations, both domestic and offshore, including monitoring, addressing operational issues, and escalating critical matters as necessary.➔ Strategic Business-IT Alignment: Facilitate impactful communication across all levels, ensuring IT initiatives are tightly aligned with business priorities.I'm known for my collaborative leadership style and my ability to drive innovation in challenging business environments. By focusing on strategic alignment, I help organizations achieve their goals through technology that is both innovative and effective. My passion is transforming complex challenges into streamlined solutions that deliver lasting value.
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Program ManagerInfocenterMansfield, Ma, Us -
Vp Cloud Services, Application Performance MonitoringCitizens 2019 - 2024Providence, Rhode Island, UsArchitect and execute cloud monitoring and observability strategy to support both the enterprise migration of applications to multiple cloud platforms and the rollout of new micro-services.DESIGNED MONITORING AND OBSERVABILITY FRAMEWORKo Selected and implemented enterprise cloud observability platform.o Launched AIOps initiative.DROVE MONITORING TOOL RATIONALIZATION INITIATIVEo Eliminated numerous enterprise monitoring tools to reduce cost and provide focused monitoring view.o Replaced disparate monitoring use cases with single pane of glass solution.CREATED MONITORING SELF SERVE MODELo Automated baseline monitoring within cloud infrastructure pipeline, eliminating work effort for application teams.o Built monitoring education center with useful links and targeted recordings, as well as a cloud monitoring badging process. -
It Command Center/Incident ManagementSantander Bank, N.A. 2017 - 2019Boston, Ma, UsManaged 24x7 IT Command Center, Incident Management and ATM monitoring/resolver team.REENGINEERED INCIDENT PROCESSo Redesigned Incident Management process with a focus on a checklist methodology to ensure consistency regardless of the high pressure incident scenarios.o Developed Incident Management training for IT organization to enhance adherence to the process through improved awareness.o Presented Incident Management process to Regulators.TRANSFORMED COMMUNICATION PROTOCOLSo Developed a sequenced Executive text alert, organizational awareness email program for critical incidents.o Created a comprehensive Daily Production Call Report for key risk areas and facilitated the organizational call to open the Bank each morning.DESIGNED ORGANIZATION FOR OPTIMAL ALIGNMENT & EFFECTIVENESSo Focused team members on individualized areas of responsibility to leverage individual skillsets.o Built collaborative partnership with business managed incident team for coordinated incident management capability.o Developed and leveraged relationships with technical support teams across multiple countries. -
Director, It Operations & Service DeliveryTiaa-Cref 2011 - 2016New York, Ny, UsManaged critical IT operational functions including metrics, ITIL (Change/Incident/Problem), monitoring, technical continuity, audit & compliance response.DROVE IT STRATEGY THROUGH CRITICAL METRICSo Developed a framework of Availability Indices based on critical business functions that was added to the CEO scorecard. o Created, managed and presented monthly enterprise CIO operational metrics to facilitate key strategic decisions.o Focused the governance of offshore managed services engagements on accurate, transparent and relevant service level target management to drive productivity. CONTINUOUSLY IMPROVED OPERATIONS MANAGEMENT PROCESSESo Drove the Enterprise Monitoring team to develop best in class performance solutions and consolidated vendor monitoring tools.o Optimized Change, Incident, Problem, Monitoring and Technical Continuity team processes achieving aggressive stability improvement targets.o Leveraged executive metrics platform to drive cloud adoption across application suite for cost savings (architectural simplification, reduced ongoing support, improved patching compliance).IMPLEMENTED CRITICAL GOVERNANCE FRAMEWORKSo Targeted IT Audit and Compliance Response team to improve response time and quality to internal, regulatory and SOX engagements.o Collaborated with Infosec team to develop and utilize workstation and server patching metrics to improve security compliance.o Built CMDB roadmap to prioritize functionality development that accelerated the launch of enterprise IT Total Cost of Ownership chargeback model. -
Vice President, Online TechnologyMerrill Lynch 2010 - 2011New York, Ny, UsCreated operational metrics standards for online applications and delivered management reporting. Critical project role collaborating across Business, Development and Operations teams to create/capture detailed metrics.
Kevin Mcgill Skills
Kevin Mcgill Education Details
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Babson F.W. Olin Graduate School Of BusinessMarketing -
University Of Massachusetts AmherstEconomics
Frequently Asked Questions about Kevin Mcgill
What company does Kevin Mcgill work for?
Kevin Mcgill works for Infocenter
What is Kevin Mcgill's role at the current company?
Kevin Mcgill's current role is Program Manager.
What is Kevin Mcgill's email address?
Kevin Mcgill's email address is km****@****mac.com
What is Kevin Mcgill's direct phone number?
Kevin Mcgill's direct phone number is +161783*****
What schools did Kevin Mcgill attend?
Kevin Mcgill attended Babson F.w. Olin Graduate School Of Business, University Of Massachusetts Amherst.
What skills is Kevin Mcgill known for?
Kevin Mcgill has skills like Product Management, Project Management, Risk Management, Management, Program Management, Leadership, Agile Project Management, Business Analysis, Business Process, Process Improvement, Vendor Management, Requirements Analysis.
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