Kevin is currently an Operations Support Senior Analyst assigned to the Innovation Hub where he seeks ways to improve the customer experience and identify and create solutions that will benefit the company. He is a results driven professional with significant experience as a Fiber Network Technician with the Service Fulfillment Center in Hampton, Virginia. In his prior role, he analyzed and corrected order fallout and handled offline referrals. Kevin joined the company in 2005 as a Fiber Network Technician in the Hampton Fiber Solution Center. As a Network Technician, he was selected for a team consisting of 3 Network Technicians to participate in a specialized role focused on resolving executive complaints. From there, he moved into an Internal In Charge team to serve as tier two support for the Hampton FSC Network Technicians. In 2010, Kevin moved to the Order Control Group / Service Fulfillment Center and continues to support teams in temporary management capacities. Kevin earned his Bachelor of Science in Internetworking from Strayer University and while serving in the Armed forces he earned an Associates degree in Electronics Technology from Coastline Community College. Kevin is a proud veteran of the Armed Services. Having retired from the US Navy in 2005 he was excited to join the Verizon Team. He enjoys gardening, painting, woodworking and music.He is a highly motivated, detail-oriented professional with many years of military and civilian experience providing effective communication and Network Design skills. Proven ability to maintain the strictest of confidentiality in stressful environments. Excellent interpersonal communication abilities including the ability to effectively interact with individuals from diverse backgrounds. A self-starter who can work independently or as a team member while producing results under pressure.