Kevin Mcgrory Email & Phone Number

Lewiston/Auburn, Maine Area

• Coordinate, interpret, and implement client objectives into web designs and other supplemental promotional material.
• Create and implement basic custom code to sites as necessary to meet project requirements.
• Perform site maintenance and edit functionality when necessary
• Learn client graphic requirements
• Communicate project related information to appropriate Program Managers; in some cases, directly to customer or sales partner.
• Implement new sites with required client design elements.

Lewiston/Auburn, Maine Area

• Implement new sites with required client design elements or create documentation for outsourcing website creation
• Make edits to existing sites as necessary.
• Learn client graphic requirements as necessary
• Communicate project related information to appropriate person or, in some cases, directly to customer or sales partner
• Create and run thorough test plans to ensure site functionality and end user experience
• Use and assist co-workers with a centralized project management tool

Lewiston/Auburn, Maine Area

• Ensure data backup / recovery of mission critical systems on Mac and PC platforms through phone and remote software access support
• Help mentor peers to improve performance
• Right fit customer solutions through appropriate sales leads

Oakland, Maine

• Managed team of sixteen to exceed operations goals by 6% on average
• Ensured appropriate coaching, training, timely feedback, and motivation for representatives
• Created custom Excel tools to analyze data for performance trends to modify behaviors
• Conducted interviews and hired frontline Customer Service Representatives and Senior Representative promotions
• Assisted Learning and Development department with continued education training

Salem, Oregon

• Assisted Coach with reinforcing proper expectations and behaviors to drive performance
• Primary resource to address customer escalations

Salem, Oregon

• Provided customer satisfaction through effective and timely resolution of customer inquiries
• Tasks included: answering billing questions, technical troubleshooting, and selling appropriate service solutions

Portland, Oregon

• Software developer for an enterprise-level government intranet with side contracts for telecommunication OEMs
• Developed client specifications and accompanying software project plans
• Collaborated with users for beta testing and feedback sessions
• Created and maintained Access and SQL Databases
• Built web-enabled applications, graphic creation, design user interfaces
• R+D of new technologies to implement or acquire into software solutions

Bachelor'S Degree, Computer Information Sciences, Cum Laude

Computer Science

Activities and Societies: Kappa Sigma

High School, Honors

Activities and Societies: Honors Society, Student government, Debate, Model United Nations, Model Oregon Government, Japanese club.