Kevin Mcmanamon Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Initial Responsibilities: RFP responses, estimates, SOWs, client onboarding, resource sourcing & management, task and milestone tracking & reporting, hours budget & tracking, completion of deliverables, and final project reporting. Later in this role I was given additional responsibilities. In addition to the above, I was tasked with: account management of multiple $1m+ annual contracts, art direction, producer/director of film shoots, process improvement, and was the sole project… Show more Initial Responsibilities: RFP responses, estimates, SOWs, client onboarding, resource sourcing & management, task and milestone tracking & reporting, hours budget & tracking, completion of deliverables, and final project reporting. Later in this role I was given additional responsibilities. In addition to the above, I was tasked with: account management of multiple $1m+ annual contracts, art direction, producer/director of film shoots, process improvement, and was the sole project manager of the agency. Show less

Edina, Minnesota, United States

Responsible for management and delivery of quarterly software releases to the core offerings of this AI focused company. The development method for these releases leveraged agile software development methodology consisting of six two week sprints. This role also included rigorous FDA documentation requirements requiring cross-functional team collaboration.

Greater Minneapolis-St. Paul Area

Responsibilities included overall ownership of multiple projects simultaneously, SOW and procurement process for new clients, RFP responses, project planning, resource planning and management, milestone tracking, stakeholder reporting, budget tracking, completion of project and overall project management process improvement.

Greater Minneapolis-St. Paul Area

Responsible for leveraging multiple business intelligence tools to deliver reporting solutions for enterprise clients.Requirements > Development > Implementation > Support

Plymouth, Minnesota

* Received 2017's "Standing Ovation" Award * Award given to employees "Who take initiative, exceed performance metrics, and provide superior customer service"Responsibilities: Leveraging multiple reporting tools to gather, organize, and develop reports to provide key relocation information to our clients. Optimization of existing client reporting through new technology and analysis of past data. Implemented reporting programs for enterprise companies through: Project… Show more * Received 2017's "Standing Ovation" Award * Award given to employees "Who take initiative, exceed performance metrics, and provide superior customer service"Responsibilities: Leveraging multiple reporting tools to gather, organize, and develop reports to provide key relocation information to our clients. Optimization of existing client reporting through new technology and analysis of past data. Implemented reporting programs for enterprise companies through: Project management, business analysis, development, and monitoring of reporting programs. Show less

Plymouth, Minnesota

Assist with the relocation of our client's employees. This includes, but is not limited to, organization real estate resources, planning trips to new location, helping to sell employee's home, management of household goods delivery, assisting with expense reimbursement. This position required small-scale, short-term project management skills where you are tasked with managing all aspects of the move for up to 50+ employees simultaneously.

St. Louis Park Mn

Customer Experience and Software Development:Enhancing the Customer and User Experience through optimization of product strategy and fulfillment of services. Proactive gathering of user stories and translating into business requirements. Collaborated with business on software development. Creative:Owner of web graphics for customer platforms. UX design of the third party Facebook application. Leadership:Development and management of the Customer… Show more Customer Experience and Software Development:Enhancing the Customer and User Experience through optimization of product strategy and fulfillment of services. Proactive gathering of user stories and translating into business requirements. Collaborated with business on software development. Creative:Owner of web graphics for customer platforms. UX design of the third party Facebook application. Leadership:Development and management of the Customer Experience.Training of new and cross-functional employees.Delivering reports of Customer Satisfaction, service level needs and status of meeting KPI's to the Executive Team. Show less

Greater Minneapolis-St. Paul Area

Manage call queue to assure that service levels reflected service demand through peer mentoring and management. Answer customer’s questions through incoming calls and emails. Provide support and effective resolutions relating to issues using Primera and related products. Develop new support documents for new employees to utilize while troubleshooting. Recognize new trends in printer and software malfunctions and collaborate with Senior Software Developers to fix current… Show more Manage call queue to assure that service levels reflected service demand through peer mentoring and management. Answer customer’s questions through incoming calls and emails. Provide support and effective resolutions relating to issues using Primera and related products. Develop new support documents for new employees to utilize while troubleshooting. Recognize new trends in printer and software malfunctions and collaborate with Senior Software Developers to fix current issues and possible solutions to potential future issues. Show less

Supported customers over the phone with technical issues they encountered and demonstrated how to maximize the use of their wireless devices. Independently problem-solved all concerns utilizing company resources.

Customer support relating to cable television and high speed internet services. Troubleshoot internet connections and video problems. Coordinate with dispatch department to schedule service calls. Sales for new customers and existing customers. Consistently lead team in sales and achieving KPIs.

Applied Origanizational Studies, Business Administration And Management, General

Graphic Design

Real Estate License, Real Estate

High School Diploma