Kevin Cole Email and Phone Number

As Vice President of Operations at NuWest Group, I led transformative initiatives that established the company as a nationwide leader in healthcare staffing. By driving operational excellence, strategic growth, and a commitment to service quality, I played a pivotal role in expanding our reach and reputation across the healthcare industry.Key Responsibilities & Achievements:Directed the successful expansion of NuWest Group’s operations from the Pacific Northwest to 48 states and 4 territories, positioning the company as a national provider of healthcare staffing solutions.Developed and implemented scalable infrastructure that enabled NuWest to be recognized among the fastest-growing staffing companies in the industry.Oversaw the pandemic response for public health departments in South Florida, California, Wisconsin, Montana, and Guam, coordinating critical staffing solutions to support healthcare operations during a global crisis.Spearheaded cross-functional collaboration to optimize service delivery, resulting in enhanced client satisfaction and retention.Championed workforce development by creating advanced training programs, boosting recruitment team performance, and increasing operational capacity.Secured and grew partnerships with leading healthcare providers, driving a 250% peak increase in client acquisition and revenue.Ensured compliance with all industry regulations, maintaining ethical standards and operational transparency in every aspect of staffing solutions.Applied data-driven insights to streamline staffing logistics, improve fill rates, and enhance responsiveness to client needs.Partnered with executive leadership to design and execute strategies that improved organizational scalability and adaptability in response to market trends.Through my leadership, NuWest Group evolved into a dynamic and innovative force in the healthcare staffing industry, delivering exceptional talent solutions that empowered healthcare institutions nationwide.

As President of the Board for The Up, Inc., I provide strategic leadership and governance to advance our mission of creating opportunities for underserved communities. I lead board meetings, collaborate with executive leadership to develop and monitor the strategic plan, and ensure organizational alignment with our vision and goals.Key responsibilities include:Overseeing board governance, ensuring compliance with fiduciary and legal obligations.Supporting fundraising initiatives, representing the organization at donor and community events, and fostering partnerships with key stakeholders.Guiding board recruitment efforts to ensure a diverse and skilled membership that reflects the needs of the communities we serve.Supervising and collaborating with the executive director to align daily operations with long-term objectives.Evaluating organizational progress to ensure financial health and impactful program delivery.Through my role, I strive to empower The Up’s leadership and stakeholders to create meaningful, lasting change in the communities we serve.

Support in growing CodeScan’s sales, technical support and solutions for the growing client base. Handle both sales and post-sales support tasks. Utilized analytical capabilities, interpersonal skills, a deep understanding of Salesforce, and an excellent detail-oriented mentality on the leading code analysis product in the Salesforce ecosystem.

Developed custom solutions on the Salesforce platform as well as implemented the Salesforce Sales, Service, Marketing, and Community cloud solutions. Offered strategic planning, project implementation, custom development and managed Salesforce support. Helped clients modernize their front office on the Salesforce platform.

Developed technical and operational aspects of the company’s strategy to ensure alignment with its business goals. Designed, implemented, administered a custom Salesforce org to manage full cycle healthcare recruitment. Maintained and administered Office 365, OneDrive, and Sharepoint. Evaluated and implemented new systems to enhance the company's internal and external experience. Managed project relationships with outside partners to enhance all aspects of the company performance. Performed statistical analysis of company data to increase performance and reduce turnover. During my tenure I headed up multiple departments including recruitment, benefits and payroll increasing efficiency, transparency, and reducing turn over.As a member of the executive team lead the company to receive multiple awards including repeat placements on the Inc 500 fastest growing companies, SIA fastest growing companies, Spectrum Award, San Diego Business Journal top places to work, and San Diego Union Tribune best places to work.

I was responsible for partnering with the rest of the leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. I delivered proper training and cross training for all hourly positions, Certified Trainers, and Culinary/Service Professionals. I also ensured proper staffing levels are in place to deliver on the guest and team member experience. In addition, leading the guest experience and provides shift leadership to all team members in the restaurant resulting in a competitively superior guest experience that builds loyalty.Responsibilities include:Ensuring the tools and processes are in place to support the sourcing, recruiting and selection of a diverse team of employees for both the service and culinary teamsAdministering wage management strategyDetermine and set staffing levelsConducting Certified Trainer meetingsConducting file audits and managing new-hire paperwork associated with OrientationManaging and tracking frontline employee reviews