Kevin Mefford Email and Phone Number
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With over 10 years of experience in PreSales, customer success, and key account management, I am a solutions engineer at Demostack, a platform that enables software companies to create and deliver interactive product demos. I help prospects and customers discover the value and potential of Demostack solutions, and build long-term relationships based on trust and satisfaction.I have a solid background in training and development programs, PreSales process, and project and team management across various regions and industries. I have led cross-functional teams to achieve shared visions and goals, and delivered creative and practical solutions to address complex business challenges. I am also a Medallia certified professional, with expertise in customer engagement and feedback management. My mission is to empower software companies to showcase their products and services in the most effective and engaging way possible.
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Senior Principal Solutions EngineerAwardcoAustin, Tx, Us -
Solutions ArchitectAwardco Sep 2024 - PresentLindon, Utah, Us -
Solutions EngineerDemostack Feb 2023 - Sep 2024San Francisco, California, UsDemostack is the world's first Demo Experience Platform. Our software makes it simple for Sales to create personalized demo environments, share and track them, with none of the common demo reliability issues, and no code required. Our customers gain full ownership, control, and insight of their demos. They can share tailored product stories in every demo, improve demo performance and ops with powerful analytics, and deliver better demo experiences that win more deals -
Head Of CommunityPresales Collective Jul 2021 - Dec 2022Chicago, Illinois, UsLaunched in April 2020, the PreSales Collective is the first global community for PreSales Professionals. Join over 13,000 PreSales Professionals at www.presalescollective.comMediums include: Slack community, webinars, blogs, podcasts, WISE program, jobs board, membership Leadership group, and more.Our mission is to elevate the role of PreSales in organizations worldwide. We aim to provide PreSales professionals with the resources, knowledge, network, and mentorship to develop long, impactful careers.Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.My role is to help our members connect by working with our local volunteers and creating strong local chapters. I also facilitate our ongoing programming to meet the needs of the PreSales community. -
Solutions AdvisorMedallia Oct 2014 - Jul 2021Pleasanton, California, UsIn my various roles, I delivered effective guidance in various verticals, including hospitality, B2B, life sciences, retail, and financial services. I established and strengthened trusted relationships with prospects and customers to identify and address any limitations and concerns within time. I devised and administered creative, practical, and commercially viable technical solutions as per non-standard client requirements. I presented customized and differentiated product demonstrations, resulting in resolving business concerns. I trained multiple new solutions consultants on demonstration techniques and solution design. -
Senior Pre-Sales ConsultantZyme Solutions Nov 2012 - Oct 2014Austin, Tx, UsDuring this role, I managed technical demonstrations with B2B prospects, explaining product features and matching Zyme offerings with customers’ business needs. I delivered outstanding consulting services, including eliciting initial requirements, scoping, and developing statements of work through client testing and approval as a sales liaison. I also administered proof of concept projects for strategic prospects.My Key Contributions:• Assessed and proposed knowledge management and collaboration software by leading a task force for U.S. field employees• Developed and modified demo scripts for core software solutions suite• Coordinated with India-based product management and solutions team members to complete customer implementations -
Sr. Technical Account ManagerConfirmit Mar 2006 - Nov 2012London, GbIn my previous role, I have delivered effective support to sales executives in prospect demonstrations to explain product features and strategic Confrmit’s SaaS offering. I have organized software training on-site and through web conferencing. I have provided ongoing consulting services as a project manager from eliciting initial requirements, scoping, developing statements of work, and managing implementation through client testing and approval. I have utilized project management skills in delivering concurrent engagements across multiple clients. I have optimized usage within the platform by assisting customers in performing analytics on their existing projects. I have directed internal and external offshore programming resources.My Key Contributions:• Spearheaded all phases of new customer implementations of custom software configuration, system integration, and consulting services process.• Developed employee financial fitness assessment program, sells by a consulting company as part of their product to HR departments serving 50K+ employees• Coordinated technical resources by establishing and initiating an online resource assignment system for sales representatives and managers.• Organized over 200 successful training programs regarding the use of Confrmit software, both in-person and virtually.• Drove revenue and business growth by forging and fostering trusted relationships with strategic accounts. -
Principal/Co-FounderConclusive Data, Inc. Apr 2003 - Mar 2006· Managed all aspects of business operations· Programmed online surveys and reporting for marketing research clients in various industries· Developed web-based applications in HTML, PHP, and MySQL· Trained users on Confirmit software· Served as external consultant for Confirmit project management
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Managing Director, ItMindwave Research 1999 - 2003Austin, Tx, Us· Worked with other executive partners to incorporate IT developments into the overall corporate strategy· Served as technical liaison during sales and customer meetings to elicit requirements from customers· Designed and implemented call center feedback management system, creating a recurring revenue stream for the company· Managed data processing/programming group to deliver marketing research projects -
Manager, Database TechnologyCmp Media 1997 - 1999· Acted as informal IT manager for Austin branch office· Managed development of on-line surveys and maintained subscriber panels· Developed panels for internal customer research, including InformationWeek Magazine and Windows Magazine, eliminating over $100K/year previously spent on outside research· Managed outside development vendor to scope and build a custom content management system and online survey application
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Panel ManagerIntelliquest 1995 - 1997Santa Clara, California, Us· Managed 3 staff programmers fielding online, fax, phone, and disk-by-mail studies and completing statistical tabulations for customers· Served as lead programmer for 3 phases of the Computer Industry Media Study, the largest project in company history · Completed panel management application when contact vendor failed to meet requirements · Developed new systems and procedures to structure panel operations and data flow in order to scale operations -
Call Center SupervisorNustats 1994 - 1995· Supervised up to 30 interviewers daily on multiple consumer and business marketing research projects· Trained staff on proper interviewing techniques. · Helped implement formal procedures to enhance interviewer performance based on analysis of individual metrics
Kevin Mefford Skills
Kevin Mefford Education Details
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Texas Tech University - Rawls College Of BusinessManagement Information Systems
Frequently Asked Questions about Kevin Mefford
What company does Kevin Mefford work for?
Kevin Mefford works for Awardco
What is Kevin Mefford's role at the current company?
Kevin Mefford's current role is Senior Principal Solutions Engineer.
What is Kevin Mefford's email address?
Kevin Mefford's email address is km****@****lia.com
What is Kevin Mefford's direct phone number?
Kevin Mefford's direct phone number is (650) 321*****
What schools did Kevin Mefford attend?
Kevin Mefford attended Texas Tech University - Rawls College Of Business.
What are some of Kevin Mefford's interests?
Kevin Mefford has interest in Children, Geocaching, Scouts, Environment, Education, Hiking, Camping.
What skills is Kevin Mefford known for?
Kevin Mefford has skills like Saas, Business Analysis, Databases, Management, Strategy, Crm, Project Management, Analytics, Account Management, Enterprise Software, Product Management, Consulting.
Who are Kevin Mefford's colleagues?
Kevin Mefford's colleagues are Emery Nielson, Armida Suarez, Jerry Yu, Jonathan Watkins, Savannah Miller, Bryan Yancey, Gracie Preece.
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