As the Business Owner of KC's Music Machine in Germantown, WI, I excel in event planning and coordination, ensuring each client's event is personalized and memorable. With a focus on exceeding customer expectations, I have successfully expanded my cliental annually and built a strong reputation within the industry. In case of unexpected changes, I have learned to be able to adjust quickly, provide a new plan, and successfully implement the plan.

TAPCO designs, manufactures, markets and supports custom traffic safety and parking solutions to every level of government, as well as private businesses. TAPCO is a medium-sized company employing 300+ employees and is rapidly expanding.As an Account Manger I manage a territory of 4 states with all government and private companies. The Account Manger handles all aspects of the customer from the initial contact, to taking and entering the order, and follow up to assure the customer is happy with their product and find it fits their need. This is accomplished by using several communication skills and tools: e-mail, weekly phone call goals, webinars, and face to face meetings. I am viewed as a trusted advisor on the products needed to fit the needs of the customer and meet government regulations. Additional responsibilities include training new team members and taking on additional projects as assigned. I have also been chosen to provide feedback and solutions to current sales objectives. The last 3 years I have been fully remote or hybrid remote and have succeeded in my role.• Plan, Facilitate, and Provide Solutions to be a trusted advisor for projects and bids• Consistently met or exceeded monthly and yearly goals and objectives• Managed to help grow annual revenue from $1.5M to $4M• Consistently exceeded my annual revenue targets by 25-40%• Consistently recognized as a Top Account Manager by the company 2020-2024• Expanded and grew Ohio’s state contract to gain 1.5M more in orders• Provided consistent communication and follow up to provide daily management to my territory• Expanded my loyal contractor base from 1 to 10• Served on Safety Committee representing Sales• Served on Fun Committee including Past President

In my role as an After Market Sales Specialist at ACS Corporate, I supported the Inside Sales Manager in increasing aftermarket parts revenue through monthly promotions, pricing reviews, and new product development. I consistently met or exceeded monthly and yearly goals, providing daily management to my team and managing the successful launch of a new ecommerce site.

In my role as a Sales Support Specialist at Brady Corporation, I facilitated and provided solutions to be a trusted advisor for projects and proofs. I successfully handled escalated calls, resolved customer complaints, and ensured consistent communication and follow-up using Google Docs for seamless collaboration among team members.

In my role as a Customer Opportunity Specialist at Brady Corporation, I took ownership of large and complex projects, providing support in product knowledge, problem-solving, and communication for internal and external customers. I facilitated webinars and meetings to achieve project approvals and provided face-to-face support when needed. I directed all project areas including sales, marketing, production, and shipping to ensure timelines were met.

In my role as an Estimator at Brady Corporation in the Greater Milwaukee Area, I engineered custom product requests, created bill of materials, and worked closely with production and engineering to optimize machine capabilities. I consistently met or exceeded goals, improved quote turnaround time, and received awards for outstanding performance.