Kevin Frey Email & Phone Number

San Francisco, Ca, Us

Collaborate cross-functionally to lead go-to-market efforts for product releases and program updates relevant to our developer and partner audiences. Support and enable the success of Square developers and partners through management of lifecycle email campaigns, self-service resources, CSAT surveys, research studies, and more.Manage 40+ automated lifecycle email campaigns, 6 CSAT surveys, and self-service resources to drive developer and partner engagement and success throughout their journey with SquarePiloted an alpha product to streamline submission of integrated apps to the Square App Marketplace-Recruited 15 developers to launch integrated Square apps, leading to over $236K in revenue through in-app payments, benefitting 1500+ Square sellers. -Analyzed key insights an identified opportunities for future beta and GA development phasesLed the creation of two public partner directories (Square Partner Offers, Square Specialists Directory), enhancing Square sellers’ ability to discover and connect with partner solutions.Directed and executed GTM campaigns targeting 10,000+ developers to drive adoption and conversion of new developer products and features

San Francisco, Ca, Us

Supported all experiences and interfaces with Square that a partner may have while working with Square, more specifically focused on improving the experience of partnering with Square for the hundreds of businesses listed on Square's App Marketplace and Specialist Marketplace -- making things faster, more reliable, and optimizing internal productivity for the broader Square partnerships team.Standardized the partner signing and approval process, establishing a single source of truth within Salesforce Opportunities, Partner Briefs, and integrated Google DocsOptimized partner CSAT emails and survey tools, resulting in a 4% increase in response ratesLed research and surveys with 50+ churned partners to gather actionable insights on reasons for disengagement and identify opportunities to improve Square’s partner retention

New York, Ny, Us

Managed project roadmaps, stakeholder engagement, financials, and requirements for two scrum development teams supporting a portfolio of 10+ corporate web applicationsMentored business analysts in defining epics, creating user stories, and prioritizing features for deliveryLed executive check-ins and presentations to align stakeholders on deliverables and key updatesProject managed development teams building new episodic key art pipelines for HBOMaxLed development teams and offshore resources to build the WarnerMedia Pressroom, a new press site supporting 20+ brands across WarnerMedia for the delivery of press releases, photography, logos, and exclusive screeners.Collaborated cross-functionally with technology, legal, finance, InfoSec, and HR teams to support project needs and drive SOWs for external labor and agency resourcesbusiness

New York, Ny, Us

Coordinated discovery and requirements gathering for the Drupal 8 rebuild of Turner’s employee intranet site (TurnerNow) in Drupal 8, serving 10,000+ employeesPartnered with international stakeholders to migrate and consolidate 5 global internet sites and retire siloed technology stackCollaborated with HR and technology teams to create a global search experience, developing a back-end content hub and unified search index across platforms

New York, Ny, Us

Facilitated requirements gathering for a new Digital Asset Management system to support upload, metadata tagging, and distribution rights for photography, key art, graphics, and other brand assetsManaged agile development sprints using jira epics, user stories, acceptance criteria, and bug trackingCaptured and analyzed project requirements for the development of a CNN employee portal

Mclean, Va, Us

Supported the Centers for Disease Control (CDC) as a business analyst engaged in all phases of enterprise software development for a SharePoint collaboration technology teamServed as co-lead in the Atlanta office for the summer 2015 intern program for 16 interns

Mclean, Va, Us

Atlanta, Ga, Us

In this role I supported coordination of student workshops, networking events, and interviews. I maintained records MBA student internship and full-time employment offers and prepared this data for annual reporting and placement statistics. I supported operations teams to develop and maintain SharePoint portals.