Kevin Minch Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona, United States

• In my current position, I orchestrate all facets of injury claims management/settlement, leading a team of as many as six bodily injury adjusters. I analyze claims and determine their value, up to $50K, per claim. I.
• Serve as a regional champion of process change for claim settlement compliance. Increased settlement compliance from 32% to 75% execution between August 2022 to July 2024. Achieved a decrease in average loss payment.
• Ranked as the Top Pre-Litigation Supervisor in Tucson Region, 2022
• Identify opportunities for and execute process changes, including those for intake and distribution.
• Train staff on how to conduct proper liability investigations and review policy contracts for possible denial of coverage.
• Led team members in effective negotiations for settling and paying injury claims totaling over $3,000,000 in 2022.

Tucson, Arizona, United States

• In this position, I delivered excellent outcomes for the design, implementation, and training on process improvements for better workflow and cost reduction. I led eight team members in arbitration contentions.
• Acted as systems champion and regional point of contact for changes to the claims online system. Alerted department of issues and trained staff on updates.
• Identified the need for more accurate reporting and utilized SharePoint for that, as well as other information sharing.
• Developed training on methods for minimizing/eliminating over-payments.
• Examined overdue rental bills to determine reasons for the delay in payment and reported findings to management, followed by training to rectify issues.
• Partnered with staff council attorneys on best practices for responding to lien holder disputes.

Tucson, Arizona, United States

Managed daily operations. Led a team of six liability and Personal Injury Protection (PIP) adjusters. Trained and coached each team member on proper liability investigations and the review of contracts for possible denial of coverage. Acted as department mentor for new employees that were in the Management Development Program.

Tucson, Arizona, United States

• Negotiated injury settlements with personal injury attorneys and non-represented claimants. Partnered with medical experts and biomechanical engineers to evaluate the value of a claim in litigation. Contributions.
• Managed 150+ claims at a time involving litigation, serious injuries, and fatalities.
• Analyzed and evaluated time injury time limit demands.
• Collaborated with legal teams to assess the validity of insurance claims and formulate defense strategies.
• Conducted comprehensive investigations to gather evidence and documentation for use in litigation.
• Attended a trial and mediations related to those lawsuits.

Tucson, Arizona, United States

• Led a team of 8 claim service representatives and trained/coached them on customer service and effective performance. Supported acquisition of talent through interviews and the selection process. My contributions.
• Collaborated with the project manager, acting as regional champion, leading implementation of a new estimate process through the GEICO app. Developed messaging for the regional CSRs related to the new property damage.

Tucson, Arizona Area

• Completed a comprehensive training program on topics, including the three levels of claims adjusting, Claims service representative (CSR), Liability, and Pre-Casualty, as well as all operations management components of.
• Created and implemented training to demonstrate best practices for navigating difficult conversations with insured clients and claimants.
• Led a project to identify why automatic bill-paying was not working in the claims system. Discovered an issue with improper claims-handling, developed materials on that subject, and trained the department on the.

Tucson, Arizona, United States

Tucson, Arizona, United States