Director, Data Analytics
• Created annual budgets and scenarios, collaborating with Finance and Merchandise Buyers.• Led team of analysts and consultants to manage critical business platforms, including PowerBI, Qualtrics (customer sentiment) and Google BigQuery.• Designed, in conjunction with a cross-functional team, implementation of a new Customer Data Platform (CDP). Provided for this platform data inputs and technical expertise to develop a customer churn model and customer life-time value.• Developed statistical model to predict order damage based on grocery bag contents, customer profile and order distance traveled.• Conducted analysis evaluating Social Media ROI and ROAS, including Facebook and Google.