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Helping to enable SaaSOps!

(Cisco divestiture Oct 2018)• As a thought leader, participated in the transformation initiatives/projects for Synamedia to become a stand alone company. • Innovated a new delivery approach for a brand new product service with resulting in over $50 Million of revenue to date.• Manage the end to end delivery of Strategic engagements through Pre-Sales, Transition, Steady State, and Growth phases Responsible for total Customer Satisfaction, Contract Deliverables, and Managing Customer Expectations • Act as a change agent, systematically driving continuous process improvement and change throughout the business• Own cost management by identifying and driving cross P&L efforts to capitalize on joint growth opportunities and cost/recovery management with executive management• As a people manager, enabled my team for success as a servant leader• Customer Engagements: Comcast, Cox Communications, Rogers, Verizon, Eastlink, Izzi

• As a thought leader, advanced the business and PMO transformation initiatives/projects through competency towers, monitor business performance metrics, and facilitation of the financial review process• Innovated a new delivery approach for a brand new product service with resulting in over $50 Million of revenue to date.• Shepherd the end to end delivery of Strategic engagements through Pre-Sales, Transition, Steady State, and Growth phases Responsible for total Customer Satisfaction, Contract Deliverables, and Managing Customer Expectations • Act as a change agent, systematically driving continuous improvement/change throughout the business• Own cost management by identifying and driving cross P&L efforts to capitalize on joint growth opportunities and cost/recovery management with executive management• As a people manager, enabled my team for success as a servant leader

• Product owner for the release of a new asset management software platform• Manage the Professional Services program/projects for MSO / Telco companies• Primary systems integrator for back office migrations and expansions• Assist with new product trials and delivery• Manage financial P&L for programs

• Facilitated the refresh of the HomeDepot.com departmental landing pages just in time for seasonal promotional launches• Navigated the stakeholders at The Home Depot and the third party development vendors• Successfully course corrected with a new project delivery approach after the first milestone

• Facilitated establishment of best practices for Media Hot Swap, Channel Intelligence shopping feed engagements, and data feed management technical process• Sponsored / managed Reporting Calendar / Status project• Managed implementation of Tenrox Timesheets software

• Successfully managed the delivery of 15 separate contract addendums generating over $600,000 of additional revenue. One engagement essentially doubled the size of the customer’s hosting environment.• Managed the successful delivery of accounts with more than $13 million in revenue total. • Facilitated the smooth implementation of Account Management Financial Process changes during the Fall Plan and Jan Plan cycles by leading help sessions, creating reference / education material, and communication / resolution of issues. • Performed as Co-Instructor for the Global DPE-01 class offered by IBM Global Campus and mentor aspiring DPEs.• Team Lead for DPE Financial Management processes• Lead quality projects focused on supporting growth; develop/track project plans, coach focal account managers, project managers, and technical staff in the practice of account support and project management methodology to drive impactful business results. • Engage sales, risk, and operations leadership to ensure cross-functional focus and involvement on business priorities and growth initiatives.• Overhauled the pricing estimation and quoting process for services, ensuring that all costs were covered and with proper margin.