As an experienced operational, strategic and customer service Director, I have spent over 25 years achieving transformational change within complex organisation’s, leading effective business re-engineering and excellent customer service delivery. I have enjoyed opportunities working in the public, private, creative and media, ICT and digital, skills and training, financial services and business innovation and growth sectors, encompassing senior management roles in local, regional and national based organisation’s. Experienced and qualified executive coach (ILM Level 7). I have led my own successful private consultancy business, helping other organisation’s to benefit from my experience and delivering effective growth plans for small and medium sized organisation’s.My areas of specialism include:• Operational leadership• Business development and growth• Customer Service Excellence• Service development and customer service excellence• Strategic intelligence, analysis and strategy development• Senior account and relationship management• Transformational change • Policy development and programme implementation• Large scale ICT implementation and end to end deployment• Economic regeneration• Marketing, communications, event management and media relations• Senior and Executive level Coaching and Life CoachingI am currently a Customer Service Director with the largest procurement organisation in Europe."Kevin has the drive to make real change whatever he puts his hand to. He is also extremely ethical and honest in all his dealings Highly recommended"“Kevin is the consumate professional. Be prepared for the challenge and he will help you achieve great results.""Kevin has a refreshing outlook and was a pleasure to work with."“Kevin is a dynamic and innovative thinker, he is also a good guy and fun to work with.”Specialties: Public sector, developing winning strategies, organisational change and development, business transformation, marketing and information strategy, executive coaching