Kevin M. Willms Email & Phone Number

Dallas-Fort Worth Metroplex

• Maintain property accounting & reporting, including collecting & posting rent; financial and leasing reports; month end/pre close, deposits and resident dispositions.
• Continue performing leasing consultant duties, as needed.
• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
• Assist with training needs.
• Work closely with the Community Manager regarding all property operations

Dallas/Fort Worth Area

- First point of contact in providing amazing customer service to determine current or prospective residents needs and to tour, qualify and sell the property’s features.- Manage the leasing, closing and move-in processes for new residents which generated over $2.3M net revenue in each of the first 2 years of lease up.- Create/coordinate monthly onsite.

Dallas/Fort Worth Area

- Managed logistics of inventory tracking, pricing, purchasing and shipment of goods to successfully complete the renovation of a weather damaged Nursing home.- Delivered 100% of weekly activities through workflow planning, obtaining on-site personnel and assembly/installation of products at multiple nursing home facilities across North Texas and the Gulf.

Arlington, TX

- Streamlined and automated numerous invoicing processes that increased productivity and decreased invoicing timeframes and errors.- Managed a major internal software conversion that included the input of thousands of internal and customers’ records, training of office personnel and creation of training materials for the mechanics. - Developed and.

Dallas/Fort Worth Area

 Managed multiple global telecom and maintenance vendor contracts, invoices and billing.  Created and maintained an $80M+ telecom & maintenance budget and drastically reduced it to $2M over an 8-year timeframe through innovative ideas, invoice validation and other numerous cost savings ideas.  Liaised with the Hospitality group and other GDS’s to.

Dallas/Fort Worth Area

- Received inbound calls from internal and external customers to submit and track orders to ensure on-time installation of customer hardware, software and telecom services.- Created departmental procedures, documentation and conducted new hire training. - Collaborated with various leaders to develop DB2/Teradata reports outlining customer hardware.

Dallas/Fort Worth Area

Assisted passengers, groups and AAdvantage Gold members with their travel needs for air and car reservations for travel in the U.S.

DFW Airport

Assisted passengers with reservations and ticketing; provided specialized customer service to unaccompanied children traveling alone, passengers with physical needs, celebrities and any kind of special assitance. Worked in the flight operations area communicating with flight crews during take off and landing to provide any needed requirements or.