• Engineered solutions using established technology standards to develop multi-platform hardware/software solutions for enterprise routing and switching environments, virtual private networking (VPN), firewalls, voice communications infrastructure/systems (including Voice Over IP), and wireless networking and monitoring systems. • Provides Tier-2 and Tier-3 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise routing and switching environments, virtual private networking (VPN), firewalls, voice communications infrastructure/systems (including Voice Over IP), and wireless networking & monitoring systems. • Performs project management duties on complex technology projects in accordance with established project management methodology. • Provides technical debugging and troubleshooting for escalated complex issues in supporting multiple infrastructure platforms related to enterprise applications and databases. • Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments. • Performs as supervisor to subordinate technical personnel engaged in performance of installation, maintenance and support of hardware and software systems. • Provides mentoring and training to peers and subordinates. • Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports. • Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure

• Troubleshot and resolved numerous Wi-Fi, ACL, VoIP, VPN, switching, and routing network issues on a large campus network.• Designed the network connectivity for newly constructed buildings, this included the ordering and installation of equipment, as well as testing to verify service based on customer specifications.• Configured and upgraded core network equipment including Cisco Nexus 7700s, Cisco Catalyst 9800 WLCs, Cisco Catalyst 9300s, and Palo Alto 7050 Firewalls.• Managed network services such as DHCP scopes and reservations as well as DNS records.• Designed new wireless networks (Cisco 9120s and 1562Is) using Ekahau and Cisco Prime software.• Implemented multi-factor authentication on a Palo Alto VPN by configuring redundant windows network policy servers and RADIUS authentication.• Attended conferences and training sessions to keep up with changes in technology.

• Directed a team of network administrators on projects, configurations, and installations.• Hired new employees to join the network administration team.• Resolved escalated network issues.• Kept network documentation and switch configurations/upgrade procedures up to date.• Maintained inventory of parts for emergency repairs.• Coordinated with vendors and company personnel to facilitate purchases.

• Configured, upgraded, and installed Cisco 2960/3750/9300 switches.• Troubleshot network switching issues including VLAN, 802.1x authentication, and trunking.• Terminated, cleaned, tested, and troubleshot both single mode and multi mode fiber between node LIUs and IDFs using an OTDR.• Patched in and managed cat6a cables on network patch panels.• Managed, installed, and replaced wireless access points using Cisco Prime.• Installed, configured, and managed APC UPS' for all network closets.• Oversaw and verified contractor work was up to standards on new IDF construction projects.

• Troubleshot and resolved all core network incidents escalated from the NOC team for Cisco UBR10000, Arris C4, Cisco RFGW, Cisco ASR9000, Cisco WS-4948, and Cisco CRS Series devices.• Diagnosed events affecting the DWDM fiber ring including fiber cuts and Fujitsu card failures.• Performed overnight network upgrades and maintenances.• Verified network connectivity and user sign on post all over night maintenance activities for multiple service groups.• Prepared root cause analysis for outages and kept leadership aware of high customer impact events.

• Provided surveillance for NOC delivered mission critical services.• Monitored and triaged router interfaces and routing protocols.• Utilized tools to troubleshoot and monitor faults in the DWDM fiber ring.• Performed basic triage of CMTS events by monitoring cable card status, log, and customer sign on.• Handled first level escalation for fiber CPE devices including ONU and GePon devices.• Facilitated conference calls to efficiently gather people and resources to resolve issues.• Communicated with leadership and call center employees on any customer impacting events.

• Managed the local area network up to the service provider's demarcation point.• Ran/terminated CAT5 Ethernet cable from classrooms to patch panels.• Rack-mounted enterprise level routers and switches.• Planned, implemented, and supported the network and computing infrastructure plan.• Supported server, network and desktop hardware, software and applications.• Performed server backups, record keeping, security management, and account management.• Performed and collaborated on technology needs analysis.• Managed small to medium sized projects according to agreed upon budgets and schedules.• Assisted with technology systems planning through ongoing research.