Kevin Neustadter Email & Phone Number

Boulder, Colorado

• Provide technical support to North America, Canada, South America, Japan, Korea, and Australian customers• Provide customer support for 500, 900, Checkpoint, InnovOx, NOA, and Leakwise analyzers• Receive excellent Net Promoter Scores through high customer satisfaction• Drive process improvement through membership in Standards Quality Improvement Team• Build and drive quick problem resolution for refurbished 900 measurement modules, 800 DI Loops, 400 Center Panels• Drive efficient reparations and effective calibration of NOA 280i analyzers• Manage incident tracking process utilizing Pivotal Database• Generate sales leads with delighted customers• Ensure return authorizations and new price quotations are provided to clients and communication is comprehensive• Utilize IFS inventory system to drive timely material requisitions and status update to customers• Review quality operating instructions and suggest changes to make process improvements• Train coworkers on technical, manufacturing, testing and calibration processes

• Built, maintained and amended HTML to deliver clean, validated and maintainable code in a timely manner• Ensured the timely delivery and accuracy of text, graphic, layout, and functional content for email marketing• Edited and refurbished images using SnagIt, photo correction and enhancement as necessary• Tested email/customer portal for accuracy and functionality• Drove creation, editing and distribution of e-mail marketing campaign• Hand coded HTML using NoteTab Pro

Kent, Wa

• Assisted with technical presentations at national and regional trade shows• Resolved customer technical questions, provided prompt, accurate solution(s) for application• Reported product information/customer suggestions to company to improve products and services• Determined potential customer needs and suggested products to add to company product list• Managed and oversaw sales process• Followed up on customer leads to generate sales• Produced price quotes for customers• Drove accurate database management of customer portal and incident tracking

Ponca City, Ok

• Drove efficient operation of analytical services lab, providing weekend and holiday support for control lab and refinery• Successful installation and calibration of ASOMA X-ray fluorescence spectrometer in the refinery control lab for metals analysis on residual oil and lead analysis on aviation gasoline• Provided crosschecks for above instrument against Siemens X-rayf instrument• Maintained, troubleshot, calibrated and installed new software for ANTEK total nitrogen instrument• Successfully installed and calibrated Houston Atlas XVI Total Sulfur Analyzer• Wrote new and updated existing Methods and SOP’s on a frequent basis• Trained chemists/technicians on procedures and safety• Generated data reports using Microsoft Word/Excel• Statistical Quality Control performed for all methods and instruments on a daily basis• Metals analysis on water, stream, and product samples by ES-ICP• Use of SAP for purchasing and tracking purchase orders• Operation of Siemens and Horiba X-rayf sulfur analyzers for total sulfur detection• Determination of sulfide, mercaptan, acid number, and base number by automatic potentiometric titration• Determination of percent HF, peroxides, acid number, and basic nitrogen by colorimetric titration• Determination of aromatics and olefins in fuels by FIA chromatography• Determination of Oxygenates and Benzene in gasoline by gas chromatography

Newark, De

• Maintained and operated organic synthesis laboratory for multi-step synthesis of fungicide inhibitors• Monitored reactions using Thin Layer Chromatography (TLC) as well as other spectroscopic techniques• Purification using distillation, crystallization, or flash column chromatography

Education record

B.S., Chemistry

Chemistry major w/minor in Physics and mathematics

B.S. Information Technology, Information Technology Degree W/Emphasis On Web Design/Applications.