Kevin Nolder, Cas Email & Phone Number

Little Rock, Arkansas

 Develop training agendas, curriculum, and documentation Develop customer implementation tasks, documentation, project plans, and timelines Assist with customer data migrations Generate content and facilitate DataPath customer conference presentations Produce and deliver webinar content Generate content and facilitate DataPath customer conference.

Little Rock, Arkansas

 Supervised 6-10 direct reports on multiple customer support teams Created and maintained staffing schedules for team members Composed and delivered annual performance reviews for direct reports Conducted interviews with department applicants Assisted in the reorganization of the structure of the department Authored maintenance release process.

Little Rock, Arkansas Area

 Served as escalation point for customers beyond front line customer service representatives Attended weekly data analysis meetings with Product and Development teams Attended design meetings to discuss new and existing features of the DataPath software Prioritized and submitted monthly maintenance issues list to Product team Facilitated maintenance.

Little Rock, Arkansas Area

 Provided quality customer support for multiple DataPath database and web based products Engaged in troubleshooting to identify root cause and assist customers with addressing issues Managed technical support relationships with assigned customers Created, researched and resolved customer support tickets Communicated with customers via phone, email.

Sherwood, Arkansas

 Served as lead teacher in 4th and 5th Grade classrooms Created and implemented lesson plans meeting Arkansas state and PCSSD standards Scheduled and facilitated parent-teacher conferences Served on social studies and math curriculum revision committees Served on committee to align 5th Grade PCSSD curriculum with Common Core standards Chaired school.

Fayetteville, Arkansas

Managed Fayetteville Center operations including: Hiring and scheduling office staff and course instructors; Scheduled and enrolled students in test preparatory courses; Met with local high school and university counselors; Conducted informational presentations for prospective students

Fayetteville, Arkansas

Assisted with the instruction and curriculum development for Pre-K - 3rd Grade students; Served as a personal aide for 2 Autism Spectrum students