• Strategic Leadership: As “Coach of the Coaches”, I provide strategic oversight for personnel, processes, and IT, aligning efforts to enhance small business coaching and training.• Program Management: Led statewide service delivery changes, ensuring program design and execution met funder expectations while promoting small business development.• Business Coaching Expertise: Delivered business coaching for high-stakes cases, offering tailored strategies to improve performance and align training needs with business goals.• Learning and Development: Revamped the onboarding process for new staff, enhancing efficiency and integration. Designed and facilitated the "Coach Academy" professional development series, fostering a culture of continuous learning. Developed comprehensive training programs for digital tools and technologies, empowering clients to maximize productivity and efficiency.• AI-Enhanced Coaching: Integrated AI technologies into business coaching practices to improve decision-making, client interactions, and overall coaching effectiveness. Co-lead national AI working group of America’s SBDC Business Advisors.• Digital Transformation Initiatives: Spearheaded the adoption of cutting-edge software tools and processes, significantly enhancing the efficiency and capabilities of business coaches.• Strategic Alliances: Developed strategic partnerships with regional economic development entities, extending the reach and impact of the program. • Recognition: Honored as the 2021 "State Star", recognized as "High Impact Partner" for contributions to the Grow With Google program, enhancing digital competencies in Kentucky through dedicated coaching and training.

• Developed and Launched Comprehensive Online Directory: Designed and implemented an online directory to streamline access to business assistance and economic development resources, enhancing resource accessibility for entrepreneurs.• Cultivated Strategic Partnerships: Established and maintained relationships with over 300 key stakeholders, optimizing the referral process to support entrepreneurial advancement and fostering a robust network for business support.• Led Advanced Business Coaching & Training: Provided in-depth technical support and personalized training in digital media marketing, social media strategies, and SEO techniques to over 250 business owners, driving business growth and website optimization.

• Business Development: Co-founded and managed a RadioShack franchise, delivering a comprehensive range of electronic solutions including satellite TV, cellphone sales, and computer technologies. • Service Expansion: Oversaw the integration of full-scale computer repair services, establishing the franchise as a one-stop shop for community tech needs. • Market Expansion: Initiated the expansion into the commercial sector, providing satellite TV installations, cellphone fleet management, and corporate IT solutions to businesses.

Directed two centers (Richmond & Somerset) in small business development activities for a 15-county service area. Provided business planning, loan packaging, management consulting, financial analysis, marketing, and website optimization services to small business clients. Designed and led trainings in web design and social media marketing.

• Business Growth: Co-founded and grew Planet Earth PC from a college hobby to a regional IT service provider, specializing in B2B tech services for small and medium-sized businesses throughout Kentucky. • Revenue Generation: Drove business growth to exceed $1M in annual revenues, while leading a team of 10 full-time technology professionals in daily operations and strategic initiatives. • Stakeholder Engagement: Developed and maintained strong alliances with clients and vendors, positioning the organization as a trusted resource in IT management and tech procurement. • Workforce Development Trainer: Led IT training initiatives for regional university focused on general software productivity.• Strategic Expansion: Leveraged core business success to launch multiple successful spinoff ventures.