Kevin Kimathi Email & Phone Number

Nairobi County, Kenya

Kenya

Nairobi, Kenya

Monitoring of Alarms and taking the actions necessary to meet service targets.• Closing of Trouble Tickets in time after resolution both On WFM and Remedy.• Monitor critical network components to detect failures and degradedperformance• Coordinate professional and timely resolution of network troublesTimely fault identification and escalation.• Fault ticketing in <5mins (Power)• Monitor the Active Alarms at site, escalate and follow through they are… Show more Monitoring of Alarms and taking the actions necessary to meet service targets.• Closing of Trouble Tickets in time after resolution both On WFM and Remedy.• Monitor critical network components to detect failures and degradedperformance• Coordinate professional and timely resolution of network troublesTimely fault identification and escalation.• Fault ticketing in <5mins (Power)• Monitor the Active Alarms at site, escalate and follow through they are cleared.(Power)• Carry out Preventive Maintenance Alarm testing and affirm every alarm is Ok.• Timely acknowledgement of Mails.• Updating SNOC Via Mail On Time <15min>• Timelines for update (Hourly updates and reports)• Central Communication point for Major Incidents internally or externally.• Respond to user escalations and engage functional escalation and servicedelivery management as required.• Responsible for escalating Incidents that require urgent and/or immediateattention to the concerned person following the escalation Matrix.• Liaise with the Field Team Leader to get consistent updates and real timeupdates.• Identify process improvements.• Provide incident report to problem management.• Respond to the Client on Incidences in a span of <15mins Show less

 Monitoring of Alarms and taking the actions necessary to meet service targets. Closing of Trouble Tickets in time after resolution both On WFM and Remedy. Monitor critical network components to detect failures and degradedperformance Coordinate professional and timely resolution of network troubles. Timely fault identification and escalation. Fault ticketing in <5mins (Power) Monitor the Active Alarms at site, escalate and follow through they are… Show more  Monitoring of Alarms and taking the actions necessary to meet service targets. Closing of Trouble Tickets in time after resolution both On WFM and Remedy. Monitor critical network components to detect failures and degradedperformance Coordinate professional and timely resolution of network troubles. Timely fault identification and escalation. Fault ticketing in <5mins (Power) Monitor the Active Alarms at site, escalate and follow through they are cleared.(Power) Carry out Preventive Maintenance Alarm testing and affirm every alarm is Ok. Timely acknowledgement of Mails. Updating SNOC Via Mail On Time <15min. Timelines for update (Hourly updates and reports) Central Communication point for Major Incidents internally or externally. Respond to user escalations and engage functional escalation and servicedelivery management as required. Responsible for escalating Incidents that require urgent and/or immediateattention to the concerned person following the escalation Matrix. Liaise with the Field Team Leader to get consistent updates and real timeupdates. Identify process improvements. Provide incident report to problem management. Respond to the Client on Incidences in a span of <15mins. Show less

Kenya Wetlands

• Network management and monitoring of access Kenya/Internet solutions core network and infrastructures• Ensuring proper fault identification, first line fault clearance, fault escalation and follow up.• Day to day operations of SDH-based network devices.• Send immediate alerts & broadcasts on network status to technical and support departments.• Report on the utilization of the entire AKG network infrastructure• Communicate network status in case of a failure, degradation… Show more • Network management and monitoring of access Kenya/Internet solutions core network and infrastructures• Ensuring proper fault identification, first line fault clearance, fault escalation and follow up.• Day to day operations of SDH-based network devices.• Send immediate alerts & broadcasts on network status to technical and support departments.• Report on the utilization of the entire AKG network infrastructure• Communicate network status in case of a failure, degradation or over-utilization• Constantly updating and developing the implemented monitoring systems to ensure that correct alerts are sent out for all elements & interfaces.• Compile and distribute comprehensive reports to on network status and events as per request.• Report on utilization of International Backbone Links,Measure SLA capacity Provision & Troubleshoot with Vendor in the event of outages Show less

Nairobi Kenya

Hardware – installation, configuration and troubleshooting of device such as pcs, servers,printers, scanners, NComputing and Wyse computing Terminal and maintenance of Ups.Software – installation of Operating System and applications system and Application system,i.e. Windows OS, MS office Email Software, Lotus Notes, SAP MM, McAfee EPO Antivirus.Networking – Termination of UTP cables and fibre splicing, troubleshooting network devicesproblems, Creating and changing user… Show more Hardware – installation, configuration and troubleshooting of device such as pcs, servers,printers, scanners, NComputing and Wyse computing Terminal and maintenance of Ups.Software – installation of Operating System and applications system and Application system,i.e. Windows OS, MS office Email Software, Lotus Notes, SAP MM, McAfee EPO Antivirus.Networking – Termination of UTP cables and fibre splicing, troubleshooting network devicesproblems, Creating and changing user passwords in the Active Directory, joining PCs to theActive Directory and configuring network switches.Service – Installation of Dell PowerEdge and HP ProLiant servers.General end user support with applications and help desk supportPreventive maintenance and repair of computers and printers. Show less

Diploma, Project Planning And Management

Pass

Wireless Telecommunications Fundamentals of Voice over IP The PSTN OSI Layers and Protocol Stacks LANs, VLANs, Wireless and Optical.

Ccna

WAN and LAN design OSI models IP addressing VLAN and WLAN Routers / routing protocols (includes EIGRP, RIP and OSPF) Network security.

Bachelors Of Science Information And Technology (Bscit)

Activities and Societies: ICT club

Diploma In Computer Science, Information Technology

Activities and Societies: ICT club

International Computer Driving License:

computer Essentials, online Essentials, word processing, spreadsheet, presentation, web editing, online collaboration, IT security.