Kevin O'Lone Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

San Francisco Bay Area

• Coordinated directly with stakeholders rapidly translating business requirements into solutions.• Designed, built, documented and administered Salesforce Lightning based Customer Service solutions supporting 20 countries and deployed to Call Centers in US, Greece, Philippines, Guatemala and Singapore.• Customer Service solutions include support for Phone, Chat, Email and Web to Case channels utilizing Omni-Channel Queue based routing - processing over 10,000 Customer Support Cases per… Show more • Coordinated directly with stakeholders rapidly translating business requirements into solutions.• Designed, built, documented and administered Salesforce Lightning based Customer Service solutions supporting 20 countries and deployed to Call Centers in US, Greece, Philippines, Guatemala and Singapore.• Customer Service solutions include support for Phone, Chat, Email and Web to Case channels utilizing Omni-Channel Queue based routing - processing over 10,000 Customer Support Cases per week. • Directed development of a custom Salesforce application to automate hundreds of country specific declarative configurations to support rapid global expansion. • Managed a team of Salesforce developers creating new solutions and automations for Customer Service utilizing Custom Objects, Apex, Flows and Process Builders.• Built and maintained all CSAT surveys in the GetFeedback platform• Configuration and administration of Talkdesk CTI platform - integrated with Salesforce Show less

San Francisco Bay Area

Founded by legendary filmmaker George Lucas, THX and their partners provide premium entertainment experiences in the cinema, in the home and on the go. - Designed, built, deployed and administered Microsoft Dynamics Customer Relationship Management(CRM) System to support Consumer Electronics, Cinema, MPAA and Automotive business divisions. Design utilizes custom objects, fields, relationships, dashboards and business logic. - Gathered requirements directly from stakeholders… Show more Founded by legendary filmmaker George Lucas, THX and their partners provide premium entertainment experiences in the cinema, in the home and on the go. - Designed, built, deployed and administered Microsoft Dynamics Customer Relationship Management(CRM) System to support Consumer Electronics, Cinema, MPAA and Automotive business divisions. Design utilizes custom objects, fields, relationships, dashboards and business logic. - Gathered requirements directly from stakeholders in company's Sales, Marketing, Finance, Customer Service and Engineering departments to ensure the CRM solution supported all processes and met reporting requirements.- Migrated legacy databases from three disparate systems into this unified solution.- Created advanced market research on specific audio and video consumer electronics categories to reveal new business opportunities.- Merged external market research data with internal sales data (from CRM) revealing effective market penetration rates within company's key customers.- Planned and executed lead generating activities delivering qualified sales prospects into sales pipeline. - Designed, produced and maintained customer facing quarterly royalty reporting templates.- Developed sales proposals, term sheets and market research providing guidance for new product categories and prospective consumer electronics customers.- Produced detailed analysis on data collected via THX Tune-up App running on iOS and Android Show less

Equilibrium's automated imaging, video and sound solutions enable companies to increase business productivity and reduce costs associated with digital media production, management and storage.- Sold automated media processing software solutions MediaRich Media Server and MediaRich for SharePoint -a proprietary digital asset management solution based on Microsoft SharePoint. - Represented the company and demonstrated its products at media conferences including NAB, Streaming… Show more Equilibrium's automated imaging, video and sound solutions enable companies to increase business productivity and reduce costs associated with digital media production, management and storage.- Sold automated media processing software solutions MediaRich Media Server and MediaRich for SharePoint -a proprietary digital asset management solution based on Microsoft SharePoint. - Represented the company and demonstrated its products at media conferences including NAB, Streaming Media, Apple Conferences, Microsoft Partner conferences and others -Coordinated deployments of custom integrated solutions via Microsoft systems integrators -Salesforce administration including data import/maintenance, reporting, dashboard design and configuration Show less

Company developing highly specialized hardware and software platforms for use in the capture and analysis of real-time and geo-referenced Spherical Imaging. Customers include U.S. Government Agencies – Navy, Air Force SOCOM, Marines, FBI, CIA, DHS, NGA, and military contractors Lockheed Martin, General Dynamics, Northrop Grumman.•Selling company products into Federal Government customers. Conducted multiple high-level technical sales presentations selling company products and… Show more Company developing highly specialized hardware and software platforms for use in the capture and analysis of real-time and geo-referenced Spherical Imaging. Customers include U.S. Government Agencies – Navy, Air Force SOCOM, Marines, FBI, CIA, DHS, NGA, and military contractors Lockheed Martin, General Dynamics, Northrop Grumman.•Selling company products into Federal Government customers. Conducted multiple high-level technical sales presentations selling company products and integration strategies resulting in $2.5M of new business within Department of Defense agencies •Directed Geographical Information System (GIS) product integration and third party partner initiatives driving integration of iMove technologies into Autodesk, ESRI, and Falconview systems•Composed GIS marketing materials•Conducted numerous hands on geo-referenced Spherical Video shoots•Hands on configuration and demonstration of prototype real-time Spherical surveillance systems•Salesforce administration including data import/maintenance, reporting Show less

Start-up software company producing web and application server performance optimization, in the form of an application, that runs on the host server to be optimized.•Founded company, developed pilot value propositions and business models•Raised $2M in venture capital •Hired development team of 6 senior engineers plus marketing and operations support team of 3•Directed all operations

Digital visual effects and animation production company serving the television, film, and computer gaming industries. Customers included Paramount, Sony Pictures, New Line Cinema, United Artists, Touchstone Pictures, NBC, Family Channel, Discovery Channel, Electronic Arts, Broderbund, and others. Lead business development efforts in highly competitive pre/post-production film and television markets Responsible for all Sales and bidding processes requiring coordination with creative and… Show more Digital visual effects and animation production company serving the television, film, and computer gaming industries. Customers included Paramount, Sony Pictures, New Line Cinema, United Artists, Touchstone Pictures, NBC, Family Channel, Discovery Channel, Electronic Arts, Broderbund, and others. Lead business development efforts in highly competitive pre/post-production film and television markets Responsible for all Sales and bidding processes requiring coordination with creative and production staff as well as accurate classification and estimation of project components to achieve economic success Show less