Kevin Pankhurst, Mba, Itil Email & Phone Number

Newington, NSW, AU

Chicago, IL, US

Sydney, NSW, AU

• Development of capacity management reporting process to provide reporting of historical data and trending for back-up and recovery systems, to ensure capacity is built ahead of time and that client opportunities are.
• Development of project scope and acting as sponsor and stakeholder for deployment of systems at various Telstra exchanges, including lodging of iTAM requests, liaison with Project Managers, Designers, Area Planners.
• Forecasting, tracking and allocating capacity against customer opportunities in order to ensure that available capacity is not over allocated and avoiding the possibility of customer affecting outages related to.
• Research and testing of lab system utilising Open Solaris and ZFS in order to test capabilities of a de-duplicated file system and its ability to handle various data types, growth rates and issues related to retention.

• KAP Holdings is a specialist consulting business specialising in systems design, architecture, configuration and purchasing.Key Responsibilities & Major Contributions
• Integrated PBX, CRM and e-mail applications for a small business to provide a CTI suite allowing for click to dial, contact tracking and PC based Caller ID pop-up notifications for inbound calls which enables the.
• Designed and implemented a virtualisation suite utilising iSCSI SAN to host a variety of different servers and systems to provide a test laboratory, allow for website and systems hosting and ensure that the hardware.

Alpharetta, GA, US

• The focus of the role was to optimise capacity utilisation and performance, build capacity for new business and reduce the cost of technology. The Asia Pacific region comprised Australia, New Zealand, Singapore.
• Recommended new technologies for deployment into the business, including drafting business cases, providing costings and development of project scope.
• Liaised with Sales Directors, Sales Managers and Project Managers to on-board new large client opportunities and ensure capacity and performance requirements were met.
• Prepared business cases to source new funding for additional resources, included $10,000+ a month contracts with new clients seeking to use the firm’s suite of products and services.
• Analysed technology components of new deals including telecommunications and hardware costs to determine if more capacity was needed to satisfy SLAs, determine SLAs for the contract, submitted costed proposals and.
• Managed the capacity and performance of all production and non-production servers, data centre space, telephony and LAN/WAN links throughout the Asia Pacific region.

• The focus of the role was to maintain the operations of the company’s IT&T systems in up to 16 locations throughout the South East Asian region comprising Australia, New Zealand, Singapore, Malaysia, Taiwan and Hong.
• Managed the performance and contribution of 14 staff including Systems Administrators, Network Administrators, Telecommunications Engineers, Systems Engineers, Developers and IT Support/Helpdesk staff through five Team.
• Managed regional Change Management process and liaised with Change Managers in North America and Europe to ensure the adequacy of the planned changes, the back-out and test plans and approved change proposals to ensure.
• Managed numerous technology upgrades, replacements and deployments.
• Integrated two diverse operations teams, technology, and processes following the amalgamation of Xpedite Systems and Premiere Conferencing.
• Managed a project to design, build and re-locate 30 cabinets of computer systems into a telecommunications grade data centre. the project took 6 months and resulted in reduction of unscheduled outages by 90%.

Master Of Business Administration

Certificate Iv In Training And Assessment, Train The Trainer: Workplace Training

Education record

Education record