Kevin Papaleo, Mba Email & Phone Number

At Byram Healthcare, my unwavering commitment to customer satisfaction has been pivotal to our success, with over 17 years dedicated to optimizing service delivery in the healthcare sector. Through strategic leadership, our team achieved a 15% reduction in operational expenses and a 9-point increase in our Net Promoter Score, demonstrating our effectiveness in fostering client loyalty and driving business growth in a competitive market.Leveraging my expertise in data analysis, business planning, and management consulting, I have played a key role in enhancing customer support operations for greater efficiency and effectiveness. These initiatives have strengthened Byram Healthcare's position as a leading provider of essential medical supplies, elevating the client experience and establishing a foundation of continuous improvement and operational excellence.

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  Senior Healthcare Client Executive

  Byram Healthcare

  Nov 2007 - Present - White Plains, Ny

  •Directed customer support operations for a nationwide medical supply provider, overseeing diabetes, ostomy, wound care, and urology product lines to ensure exceptional service delivery and client satisfaction.•Elevated the company’s Net Promoter Score (NPS) by 9 points year-over-year through strategic leadership and enhanced client engagement initiatives, strengthening customer loyalty and brand reputation.•Strengthened client relationships through targeted engagement strategies, ensuring alignment with client needs and consistently delivering exceptional service experiences that enhanced client satisfaction and loyalty.•Directed high-impact strategic initiatives, delivering measurable advancements in business objectives and aligning cross-functional efforts with executive priorities to drive organizational success.•Orchestrated cross-departmental collaborations to resolve complex client inquiries, ensuring timely and effective solutions that enhanced client satisfaction and strengthened organizational responsiveness.•Provided critical support to the sales team in streamlining the deal registration process, enhancing efficiency and enabling smoother transaction workflows.•Revitalized dormant accounts by rebuilding client trust and implementing targeted relationship management strategies, resulting in new revenue generation and strengthened partnerships.•Ensured data integrity in ERP and Salesforce systems, enabling accurate reporting and informed decision-making to support strategic objectives.•Leveraged extensive expertise in Medicare and commercial insurance, providing comprehensive insights to navigate complex industry landscapes and drive informed decision-making.•Mentored junior associates, delivering comprehensive training on product expertise and relationship management tools to cultivate high-performing, client-focused teams.•Utilized innovative problem-solving and decisive decision-making to effectively address and mitigate management delays.