•Managed transition of SeniorBridge's technology onto Humana's equipment and network.•Supported proprietary technology for SeniorBridge's leading in-home care management and caregiving services for seniors which tracks:- Nurse generated patient healthcare information, caregiver history, national and state level caregiver information.- Client acquisitions data management.oFinancial support across SeniorBridge's national network including scheduling, payroll and billing.•Worked directly with both a national network of end users and developers to ensure a seamless user experience and timely updates and fixes when issues arose.•Managed support both locally and remotely for over 50 offices across the US.

•Contracted to work as a consultant for EMC on a project at Merck.•Worked with the Application Enablement team to coordinate the transition at Merck of all used applications from Windows XP to Windows 7.•Ran weekly Application Enablement Advisor Board calls where colleagues who have run into issues with applications during the upgrade process could show their problems to various Subject Matter Experts in order to steer them in the right direction for the proper solution.•Utilized ChangeBASE to analyze various applications for potential issues with repackaging for Windows 7.

•Organized all logistics, planning and execution of the 2011 move of corporate servers to a co-location facility.•Managed relationship with co-location facility and other vendors.•Designed logic behind ticket handling system built on the Zendesk portal.•Developed/ administered communication and training plan - led internal and external Zendesk rollout •Created and implemented corporate password policy.•Led communication, implementation and troubleshooting of new password policy.•Managed troubleshooting of all technology-related issues in the US office both locally and remotely.•Partnered effectively with resources in India on a broad range of internal and external projects.•Managed American client-facing liaison responsibilities for an India IT team to several key clients including: Astellas and Novartis among others.•Created corporate mobile policy and rolled out iPads to US sales team educating them on its use •Implemented a corporate IT asset tagging process to track inventory.

-Freelance work designing and developing computer systems.-Custom-builds for PCs as well as system optimization and troubleshooting.-Designing and developing home media server and NAS systems.-Developing customized electronics designs, layouts and setups.

PROJECT 1 – Software CompanyHelped manage a large scale high profile 8 million dollar (fixed fee) SAP ERP implementation projectPROJECT HIGHLIGHTS:-Worked collaboratively with a group of approximately 50 functional, technical and change management professionals consisting of both BearingPoint employees (on and offshore) as well as client employees to ensure project goals and milestones were met on budget and on time.-Handled project spend plan and financials to ensure proper resource and expense costs across the lifecycle of the project including ETC and month and quarter end finance submissions.-Tracked, managed and charted costs over the life of the project including contract modifications and additions of new resources.-Received weekly detailed progress reports and project plan updates from the various team leads which were developed and organized into dashboard reports and PowerPoint presentations for weekly executive sponsor meetings, designed to manage client project expectations from the executive sponsors.PROJECT 2 – OCLC (WebJunction 2.0)Key contributor for a social networking site project designed for the purpose of improved communication and networking for librarians across the world PROJECT HIGHLIGHTS:-Worked cohesively with Subject Matter Experts to develop functional requirement documents and technical team to help turn functional requirements into user friendly technical specs.-Used Visio to create wireframes based on the design requirements. -Developed and ran independent test cases for various components to ensure proper functionality prior to true development. -Worked extensively with Confluence, creating and editing wikis as well as uploading requirement documents, use cases, test cases and wireframes for ease of collaboration and communication across multi-site project.

PROJECTEvaluated and assessed functionalities of 5 collaborative SharePoint applications used at Pfizer for possible consolidation opportunitiesPROJECT HIGHLIGHTS:- Interviewed various key stakeholders to collect information about all of the systems and evaluated the existing functionalities across all applications.- Identified key overlaps across systems that would encourage better sharing practices and collaboration both within and across groups.- Recommended shared services of common functionalities which would ultimately facilitate migration to a single platform.- Presented findings to technology teams as well as high level executive stakeholders during via PowerPoint and Q&A presentation.

PROJECTLed a key project to create and implement a user interface for a large searchable customer profiling data warehouse designed for sales and marketing professionals to target customers by entering user specific search criteriaPROJECT HIGHLIGHTS:- Working with functional specs acquired through requirements gathering, created technical specs that were passed on to the technical team for development.- Presented prototype in a high level meeting to executive leadership which resulted in additional funding as well as a contract extension and subsequent successful product rollout.