• Extensive experience in Functional Testing, Regression Testing, Exploratory Testing, GUI Testing, Integration Testing, and System Testing.• Extensive experience in QA Testing Web Applications.• Have worked on multiple Projects for Bug hunt, and Manual Activities Testing.

• Conducting troubleshooting for software, hardware, and network-related issues.• Providing support for system upgrades; installing anti-virus software and firewalls.• Diagnose and resolve software performance.• Supporting & providing accurate solutions to user inquiries regarding computer software or hardware operation to resolve problems.• Handling technical troubleshooting such as system crashes, slowdowns, and data recoveries.• Providing local and remote assistance to users.• Assisted clients in building and setting up their own personal computers.• Offering technical support on-site, by phone, remotely, and by email.• Working with, maintaining, and upgrading PC, Mac, laptop, network, and server hardware and software applications, other desktops technical equipment and accessories, and general office equipment (e.g., printers, fax machines).• Providing general Desktop Support to end users in such areas as hardware, application, printer, video conference, etc. support.

•Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to the network.• Work closely with SCCM 2012 (or later) to manage the desktop and laptop fleet for tasks.• Troubleshoot for Windows 2000, 7, 8, and 10 and have an excellent working knowledge of Office products; provide printer/fax support.• Call logging with different vendors and fix the hardware issue.• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, WLAN, and local-area network access problems.• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.• Provide an accurate record of each call-in incident management tracking tool, and review all incidents for your site.

• Develops and manages effective professional working relationships with contractor personnel, co-workers, and clients.• Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.• Sets up desktop computers and peripherals and tests network connections.• Provides advanced, senior-level technical support to internal and external customers; installation & Configuration.• Maintains, modifies, and documents desktop applications.• Provides a single point of contact for end-users to receive support and maintenance within theorganization’s desktop computing environment.

Served as a Graduate Engineer Trainee, Working on Manufacturing Reports on a Daily Basis. Sorting all the Data and Clearing out all the Queries regarding the Inputs. Making Reports Data Redundant and Accurate for easy audits