Dental practice transitions and appraisals.

Elected as President by the membership to lead all administrative activities that impact the volunteer members. Develop the annual budget, lead membership and executive board meetings, oversee the executive officers and trustees, act as an advocate for members, and work with the Chief of the department to advance overall operations.

Selected for a strategic leadership role leading the Practice Improvement Module (PIM) product department through a challenging time of management changes. Continually augment the web-based PIM product line, overseeing the complete product lifecycle. Actively involved in designing new product development models. Developing and managing department budgets, reprioritizing work when possible to cut expenses.Building and maintaining vendor relationships is an ongoing process. Supporting the… Show more Selected for a strategic leadership role leading the Practice Improvement Module (PIM) product department through a challenging time of management changes. Continually augment the web-based PIM product line, overseeing the complete product lifecycle. Actively involved in designing new product development models. Developing and managing department budgets, reprioritizing work when possible to cut expenses.Building and maintaining vendor relationships is an ongoing process. Supporting the staff with employee training and development, and fostering interdepartmental collaboration are priorities for me. Guiding my staff to be successful both individually and as a team is very rewarding. What I enjoy most about this position, however, is having the opportunity to stretch my efforts beyond day-to-day operations. Having the ability to team with external stakeholders to advance our company mission and grow the reach of our product line. Top Contributions:++++++++++++++++▶ Instrumental in achieving a 66% decrease in product development costs. Helped design a framework to develop and share products with enterprise partners alleviating redundancies throughout the organization. ▶ Spearheaded 30% reduction of product development cycle by creating an interdepartmental team, soliciting input from staff not involved with product development to provide a fresh approach. ▶ Returned funds to the company during forecast periods by cultivating vendor relationships, negotiating price reductions, exercising budgetary restraint, and reprioritizing projects. Show less

Promoted to supervise daily operations of Practice Improvement Module product team, including oversight of the product roadmap. Managed relationships with vendors and client companies. Directed product specific training for the customer service team. Boosted department morale by promoting an open dialog: clarified individual and team goals; reviewed progress; and initiated regular staff meetings.Leading a team of direct reports for the first time, I enjoyed having the opportunity to… Show more Promoted to supervise daily operations of Practice Improvement Module product team, including oversight of the product roadmap. Managed relationships with vendors and client companies. Directed product specific training for the customer service team. Boosted department morale by promoting an open dialog: clarified individual and team goals; reviewed progress; and initiated regular staff meetings.Leading a team of direct reports for the first time, I enjoyed having the opportunity to empower them as individuals and watch the team succeed. It was gratifying to see some members of my staff go on to become successful in other areas of the organization. Top Contributions:++++++++++++++++▶ Spearheaded development and implementation of customized, private portal for partner Board. This dramatically decreased customer service complaints and cut PIM prices 50% each within 2 years. ▶ Established and executed a detailed plan to retire legacy platform in conjunction with customer service and communication teams. The end result was: increased staff productivity; improved customer satisfaction; reduced HIPAA exposure; and realized savings by decommissioning outdated technology. ▶ Reduced the number of escalated customer service calls 50% within 6 months, cutting turnaround time for escalated calls to less than 2 days by partnering with staff and leadership to develop a quarterly training program. Show less

Instrumental in developing and expanding the product portfolio. Assisted the customer service team deescalating client concerns when needed. Partnered with internal and external stakeholders to achieve company objectives. One of the things I appreciated most was working in an environment that encouraged new processes. Having the opportunity to manage a project from inception to completion was particularly fulfilling. What I found most rewarding about joining American Board of Internal… Show more Instrumental in developing and expanding the product portfolio. Assisted the customer service team deescalating client concerns when needed. Partnered with internal and external stakeholders to achieve company objectives. One of the things I appreciated most was working in an environment that encouraged new processes. Having the opportunity to manage a project from inception to completion was particularly fulfilling. What I found most rewarding about joining American Board of Internal Medicine however, was being able to work alongside like-minded individuals who shared my passion for quality improvement in medicine. Top Contributions:++++++++++++++++▶ Launched 2 products meeting time, specification, and budget constraints. Selected and assembled a team of subject-matter experts; served as project manager and business analyst for the project duration. ▶ Contributed to web-based platform transition, developed requirements and RFP’s. Met with IT and vendors as a member of the due diligence/product development team. Reviewed RFP responses and vetted vendors. ▶ Recognized for project management process; strategies were cited as a best practice policy and included in organization-wide training program. Show less

Directed a team of client service associates, training them on various technology topics. Being promoted into my first leadership role gave me the opportunity to branch out beyond customer service; learning from managers and analysts and facilitating interdepartmental relationships. But, what I most enjoyed was being able to mentor junior staff and help them succeed in their careers.Top Contributions:++++++++++++++++▶ Supervised customer service team, stepping in as needed to… Show more Directed a team of client service associates, training them on various technology topics. Being promoted into my first leadership role gave me the opportunity to branch out beyond customer service; learning from managers and analysts and facilitating interdepartmental relationships. But, what I most enjoyed was being able to mentor junior staff and help them succeed in their careers.Top Contributions:++++++++++++++++▶ Supervised customer service team, stepping in as needed to assist staff with over 3,500 escalated client inquiries per year. ▶ Fostered a culture of learning by gathering information from analysts and passing that knowledge to the client service department. Show less

Assisting clients with a wide-range of technology issues was very rewarding. By listening carefully to their unique needs I was able to both help and learn from them. Since this was my first job after college, one of the things I most enjoyed was the opportunity to work with a team of diverse individuals at different stages in their careers.Top Contributions:++++++++++++++++▶ Optimized staff performance by working with management to restructure employee training and development… Show more Assisting clients with a wide-range of technology issues was very rewarding. By listening carefully to their unique needs I was able to both help and learn from them. Since this was my first job after college, one of the things I most enjoyed was the opportunity to work with a team of diverse individuals at different stages in their careers.Top Contributions:++++++++++++++++▶ Optimized staff performance by working with management to restructure employee training and development processes. ▶ Fielded customer service calls, analyzing clients’ needs providing relevant research and scheduling analyst consultations when needed. Show less