Kevin Pearce Email & Phone Number

* Create and analyze reports on work orders being considered for warranty coverage and fully prepare the claims for processing* Conduct monthly safety training for technicians, service managers, and shop foremen* Ensure in-house safety regulations to maintain compliance with OSHA regulations

* Monitored status of customers' machines and scheduled preventative maintenance services * Recorded and maintained system files to reflect customer requests, services performed, charges, expenses, and other dispatch information

* Managed inventory documentation and auctioned trade-in equipment to potential buyers * Prepared multiple reports for salesmen, store managers, and inventory managers * Assisted sales with pricing configuration and machine locating in order to fit their customers’ needs

* Supervised technicians and maintained the efficiency of service bays to ensure productivity * Communicated product and service knowledge with customers to promote a positive experience