- 10+ years in Desktop Services and Network support.- Apple OS support and integration - Complete infrastructure virtualization and design- Windows System\Domain Administration- Laptop/desktop Deployments and Break/Fix (Windows and Macs)- Printer / Fax Deployments and Break/Fix- IT Equipment and Supplies Procurement- Hardware/Software installs and upgrades- Patch Management- User Support and Training- Maintain Image Library- Manage IT Department documentation- Perform Preventive Maintenance on Network connected devices and peripherals - LAN Support- Active Directory support and account administration- Blackberry / iPhone/ wireless devices deployment and support- Windows 7 Enterprise/ Microsoft support- Application Support- VPN Account Setup and Support- Desktop Security- AntiVirus Management and SupportSpecialties: Dell Certified Print Technician – Certified through Dell Printers (2004 – present)Small Electronics – School of Small Electronics, Catonsville, MD (1997)MCITP\MCTS - Windows System AdministratorVMWARE Virtualization trainingMicrosoft Certified Professional – MCP (ID=2444504)
Listed skills include Active Directory, Windows, Troubleshooting, Microsoft Office, and 12 others.