Kevin Faherty Email and Phone Number
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Kevin Faherty personal email
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Experienced patient services and reimbursement director with 13 years supporting specialty product manufacturers. Strong leader with proven track record of managing internal and external services including cross-functional relationship building, vendor management, and reporting analysis. Innovative thinker noted for developing and implementing process improvements and new initiatives. Broad experience across the pharmaceutical landscape including neurology/multiple sclerosis, oncology, hemophilia, cystic fibrosis, and growth hormone.CORE COMPETENCIES• Operations Management• Vendor Management• Client Relations• Training/Onboarding• SOP/Business Rules Documentation• Cross-Functional Project Management• Process Development and Implementation• Excellent Communication and Presentation Skills• Strong Bias Toward Action• Proficiency in MS Office/Spreadsheets/PowerPoint/Salesforce
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Director, Patient Services Strategy And OperationsKite Pharma Jan 2023 - PresentSanta Monica, California, Us
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Director, Patient Services OperationsArgenx Aug 2020 - Jan 2023Boston, Ma, UsResponsible for building out Patient Services in advance of the commercial launch of argenx products in the US. Responsible for operationalizing, overseeing, and optimizing argenx programs in reimbursement support, copay assistance, and free drug/PAP.Works cross-functionally with internal and external stakeholders to ensure regulatory compliance, aligned brand messaging, and best-in-class patient support. -
Patient Services LeadTakeda Apr 2020 - Aug 2020Promoted to Lead role with additional responsibilities for overall development and strategy of the Takeda Oncology Patient Services programs across the portfolio
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Senior Manager, Patient ServicesTakeda Jun 2019 - Apr 2020Responsible for successful execution of OBU Patient Services ProgramsContinuously reviewed, optimized, and created new patient support services offerings to ensure that patient and provider needs are met and aligned with internal strategy.Collaborated with internal stakeholders such as Market Access, Marketing, Finance/AP, Legal and Distribution to align with strategic goals and regulatory processes.Served as Patient Services point person for label expansion launch including the creation of a patient free trial programPoint person for Takeda Oncology's US Patient Services response to the COVID-19 pandemicProject managed enhancements, new service additions and vendor transitions.
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Manager, Patient Reimbursement And Assistance Services OperationsTakeda Dec 2017 - Jun 2019 Responsible for oversight of daily operations of two oncology product hubs, including reimbursement support, patient assistance programs, adherence, and copay assistance. Continuously review, optimize, and create new patient support services offerings to ensure that patient and provider needs are met and aligned with internal strategy. Successfully consolidated three patient services hubs under a single vendor including oversight of training, staffing model, data transfer, non-commercial pharmacy transfers, systems/telephony cutover and reporting/analytics. Worked with hub vendors to ensure successful completion of remediation program to improve program outcomes. Collaborate with internal stakeholders such as Market Access, Marketing, Finance/AP, Legal and Distribution to align with strategic goals and regulatory processes.
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Associate Director, Patient Access ServicesAlkermes Jan 2017 - Sep 2017Dublin, Ie• Responsible for the day-to-day operation of the in-house patient access services team of fifty associates, including data entry, reimbursement services, field support, customer service, technical support, patient advocacy, and product clinical services.• Successfully transitioned previously outsourced services in-house, including the development of SOPs, Work Instructions, reporting, and management policies resulting in greater internal control of program services and an enhanced customer experience.• Collaborated with cross-functional units such as Information Technology, Analytics, Human Resources, Training, and Regulatory ensuring that program functions were run effectively and consistently improved.• Supported the development and implementation of proprietary software solutions with external vendors including requirements gathering, systems review, QA systems implementation and user testing which resulted in on-time delivery of services. -
Operations ManagerLash Group Nov 2014 - Jan 2017Conshohocken, Pa, Us• Responsible for ensuring that client contract requirements (KPI/SLA) for patient support services programs in cystic fibrosis, multiple sclerosis and oncology were met.• Communicated regularly with clients to review data, trends, and outcomes to ensure customer and patient satisfaction. • Researched payer trends for commercial and government payers and presented this information to manufacturer clients during business reviews, field visits, and during the RFP process.• Wrote SOPs, call scripts and work instructions for internal customers and external clients.• Involved in various finance activities such as invoicing, budgeting, and profitability review. -
Assistant Manager, Reimbursement ServicesLash Group Jun 2013 - Nov 2014Conshohocken, Pa, Us• Responsible for staffing and performance management review cycle for 25-50 direct reports, including performance improvement plans, feedback sessions, and annual reviews.• Drafted and continually updated reporting for senior management and external customers.• Coordinated with remote clinical teams to ensure seamless operation of client programs and appropriate follow-up.• Trained team members on program roles, responsibilities, and knowledge, including background on commercial and government payers (i.e.: Medicare, Medicaid, Tricare, CHAMPVA).
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Team LeadLash Group Sep 2011 - Jun 2013Conshohocken, Pa, Us• Supervised a team of benefits investigation representatives ensuring that work was completed per client requirements.• Worked cross-functionally with other management team members to align with best practices, resolve issues, and implement program improvements.
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Reimbursement Case AdvocateLash Group Feb 2011 - Sep 2011Conshohocken, Pa, Us• Assisted referred patients and physician’s offices in navigating the health insurance system to gain patients access to treatment with growth hormone.• Built relationships with health care providers to improve patient outcomes.
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Reimbursement SpecialistLash Group May 2010 - Feb 2011Conshohocken, Pa, Us• Performed benefits investigations for specialty medications in the multiple sclerosis space.• Assisted patients with on-going health care reimbursement needs, including accessing financial assistance programs and referrals to clinical team members to improve patient adherence.
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Reimbursement AnalystParexel Jun 2009 - May 2010Durham, North Carolina, Us• Assisted patients, health care providers and pharmacists with their insurance reimbursement and patient assistance needs through various manufacturer programs in immunology, hemophilia, and gastroenterology. • Performed lead research role in compiling medical reimbursement data for clients through multiple sources and presented findings to internal and external management. -
Office CoordinatorDr Steven Hoorn, Dc Jan 2008 - Jun 2009• Verified patient benefits and compiled patient visits for billing and submit to insurance.
Kevin Faherty Skills
Kevin Faherty Education Details
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University Of Maryland Global CampusMaster Of Business Administration - Mba -
American Public University SystemGeneral; Analytics
Frequently Asked Questions about Kevin Faherty
What company does Kevin Faherty work for?
Kevin Faherty works for Kite Pharma
What is Kevin Faherty's role at the current company?
Kevin Faherty's current role is Director, Patient Services Strategy and Operations at Kite Pharma.
What is Kevin Faherty's email address?
Kevin Faherty's email address is ke****@****oup.com
What is Kevin Faherty's direct phone number?
Kevin Faherty's direct phone number is +195430*****
What schools did Kevin Faherty attend?
Kevin Faherty attended University Of Maryland Global Campus, American Public University System.
What skills is Kevin Faherty known for?
Kevin Faherty has skills like Operations Management, Process Improvement, Cross Functional Team Leadership, Product Development, Strategic Planning, Healthcare, Project Management, Sales Management, Pharmaceutical Industry, Patient Advocacy, Program Management, Employee Training.
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