● Provide assistance in planning and maintaining security, identity, and access policies, standards, configurations, and guidelines.●Analyzes the probability of system exposure, compromise, problems, or design flaws.● Implements, tests, troubleshoots, integrates, documents, and configures IT security infrastructure to maximize performance and capacity.● Monitor the security, confidentiality, integrity, and availability of data.● Ensures compliance with the security standards and policies of the agency.

● Administration of 15 Windows 2012/2019 and virtual servers, including patch management, antivirus, and vulnerabilitymanagement in an environment of 700+ users.● Establish firewall policies on Sophos firewalls to allow and deny access to network devices in line with security policy.● Manage hybrid Azure AD/Active Directory environment to onboard users, manage group policies, and assign licenses.● Maintenance of Ubiquiti UniFi switches and WiFi APs, administration via UniFi portal.● Administration of Office 365 suite of products, including Exchange, Microsoft Teams, and SharePoint.● Maintain HIPAA compliance and best practices by training end users on security processes, procedures, risks, andconducting vulnerability testing.● Developed a Powershell script to automate the creation of new hire accounts in Active Directory, reducing onboardingprocess time by 60%.

● Second line technical support for hardware and software troubleshooting on all network and standalone printers,keyboards, mice, scanners, desktop scanners, projectors, and fax machines.● Installed 500+ VoIP phones across 17 locations. Utilized online portal to administer extensions, pin resets, voicemail resets,and name changes.● Created and restored backup images using Acronis True Image for agency-wide desktops and laptops.● Oversaw a major overhaul of the end-user service portal, which reduced incident response times by 30% and improvedoverall team efficiency.● Reduced new ticket creation by 15% by developing a knowledge base of technical documentation.● Led a project to refurbish legacy equipment with SSDs in order to reduce yearly equipment costs and increase productivity.

● Utilized SysAid to diagnose, troubleshoot and resolve a range of software, hardware and network connectivity issues viatelephone, email, remote, and hands-on assistance over 17 agency locations across Brooklyn, Queens, and Long Island.● Consolidated company asset management system to allow better scalability and ease of use.● Install, configure, and maintain network services, hardware, and equipment/devices.● Install, repair, maintain and image Windows-based desktop and laptop computers for employee use.● Manage process for placing vendor orders and creating purchase orders for IT-related purchases.• Perform site surveys for installation of new networking equipment for future implementation projects. Assess and document site configurations and report via documentation software to supervisors and management.

• Consistently provided excellent customer service by conversing, and building rapport withcustomers, while preparing orders.• Delivered high quality service to promote company culture, values, and mission.• Oversaw training for three new employees, demonstrating proper procedures and how toefficiently use equipment.• Handled incoming phone calls, and resolved customer issues to ensure satisfaction.

• Resolved incidents involving access, software problems, and malfunctioning hardware both in-person and via email or telephone.• Installation, patching, and administration of Windows desktop workstations.• Maintained website and top social media channels in order to increase brand awareness.