Kevin Larkin Email & Phone Number

Chandler, Arizona, Us

Leading a high-performing team of cloud experts dedicated to driving cloud consumption growth and optimizing cloud costs for our clients.Responsible for developing and executing the team's strategy to deliver exceptional cloud solutions across AWS, Azure, and Google Cloud platforms.Hiring, mentoring, and developing a world-class cloud optimization team to achieve business objectives.Collaborating closely with sales, engineering, and finance teams to ensure alignment and optimize resource utilization.Driving continuous improvement initiatives to enhance team performance and deliver exceptional customer value.Proven ability to build and maintain strong relationships with clients, partners, and internal stakeholders.

Chandler, Arizona, Us

Driving significant cloud consumption growth and customer retention across AWS, Azure, and Google Cloud platforms.Leveraging deep expertise in cloud technologies and financial management to optimize cloud costs, enhance operational efficiency, and maximize ROI for clients.Proactively identifying and capitalizing on cloud expansion opportunities through strategic account planning and execution.Building and maintaining strong relationships with clients, sales teams, and cloud provider partners to deliver exceptional customer experiences.Proven ability to develop and execute cloud migration and optimization strategies aligned with business objectives.Skilled in utilizing advanced analytics and cost optimization tools to deliver measurable results.

Rochester, Ny, Us

- Spearheaded the development and implementation of a world-class customer success organization from the ground up, encompassing support, onboarding, technical account management, and customer success functions.- Consistently exceeded customer satisfaction, retention, and growth goals, driving significant revenue and customer lifetime value.- Cultivated a culture of customer-centricity and empowered teams to deliver exceptional customer experiences.- Developed and executed strategic customer success plans aligned with business objectives and market trends.- Built and maintained strong relationships with key customers, acting as a trusted advisor and advocate.- Leveraged customer feedback to drive product innovation and enhance customer satisfaction.-Implemented robust customer success metrics and reporting to measure performance and identify improvement opportunities.

Rochester, Ny, Us

Kanata, On, Us

• Develop customer life cycle management processes to retain and renew over 96% of customer base• Exceed quarterly goals of maintaining $5.7 million monthly revenue• Motivate Customer Success Team to create exceptional customer experiences, which results in increased customer retention and improved customer lifetime value• Leverage and engage partners to enhance the customer experience• Develop and monitor performance metrics and dashboards to establish team goals• Continuous improvement of customer satisfaction • Mediate resolutions for strategic customers and partners from escalated situations and negotiations• Craft customer / partner focused solutions using technologies and integrations to help customers improve productivity and realize ROI• Manage, coach and mentor team of 12 Account Managers

Kanata, On, Us

VoIP systems implementation and project management.

Rochester, Ny, Us

Directing high profile IT security, business process and infrastructure projects.

Rochester, New York, Us

• Managed Callfinity’s largest and most complex SIP based Contact Center implementations and engagements.• Formulated Callfinity’s professional services team; to provide technical solutions, implementations and support for our call center customers.• Directed day-to-day operations / projects to provide technical and telecommunications services to call center and business process optimization clients.• Created and defined business processes, documentations, presentations and workflows which enabled Callfinity to reduce overall implementation time and cost.• Transformed the product offering by coordinating a virtual web configuration that reduced product delivery time.• Established solid customer relationships that resulted in 100% customer retention.

• Directed the product design, development and delivery of three new service products, allowed entry into new markets and increased revenues by $10 million.• Managed, motivated and developed a team of IT professionals, including in-house and remote team-members to provide software and services to PAETEC’s Higher Education market.• Executive liaison for service deliverables, operations and relationships for PAETEC’s higher education telephone expense management and application service provider product suite, which generated over $20 million in revenue.• Expanded department’s product and service offerings to include: on-premise managed services, Cloud-based services and document Management that increase revenues by over $4 million.• Coordinated and organized multiple internal teams (operations, sales and development) that successfully retained 100% of the customer base while increased revenue 20% year-after-year.

Bachelor'S Degree, Philosphy

Education record