Kevin Mccarthy Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Responsible for the maintenance of the SOE including Security Patching and Reporting. Testing and releasing of SOE task sequences. Deployment of Applications. Group Policy Management. Configuring ADRs in MECM and their deployments. Mobile Device and app management with Ivanti Neurons MDM and MS Endpoint Manager. Maintaining and updating the Citrix VDI environment.

Perth, Western Australia, Australia

• Responsible for supporting ~1700 Allens employees as part of the national service desk team.• Support is provided via Jira ticketing system, walk ins, calls to the service desk queue• Service Desk Champion for Exchange and Mimecast which involves working directly with the System Engineers on any issues and keeping the Service Desk team up to date as well as being the first point of contact for Service Desk prior to escalation.• The day to day of this role involves troubleshooting… Show more • Responsible for supporting ~1700 Allens employees as part of the national service desk team.• Support is provided via Jira ticketing system, walk ins, calls to the service desk queue• Service Desk Champion for Exchange and Mimecast which involves working directly with the System Engineers on any issues and keeping the Service Desk team up to date as well as being the first point of contact for Service Desk prior to escalation.• The day to day of this role involves troubleshooting various issues with Allens' multiple IT Systems/Applications, as well as business as usual tasks like password resets via Active Directory. • Also responsible for checking our Video Conferencing Systems daily for any issues and troubleshooting as required. • Asset management is also a large part of my role daily, and we also have fortnightly checks of spare equipment. Show less

Melbourne, Victoria, Australia

Australia

Completed 6 months regional work to obtain 3rd year Working Holiday Visa

Australia

Completed Regional work as part of requirements for obtaining 2nd year Working Holiday Visa

Melbourne, Victoria, Australia

My role involves working as part of a small team responsible for imaging and deploying new Surface Pros and Desktop PCs via SCCM, as well as Windows 10 upgrades. I am also responsible for asset tagging any new devices prior to deployment. This role also involves monitoring and attending to technical support queries via Service Now and through phone/email.

Brighton, Victoria, Australia

Retail Prodigy Group holds the master Retail Franchise for Nike Stores across Australia and New Zealand together with the distribution rights for U.S. Brands, TOMS and Timbuk2.My role was IT Operations Analyst supporting over 50 stores in Australia and New Zealand.I also worked on Australian Open merchandise stores project which involved the deployment and support of over 50 mobile points of sale.

Ovens, Cork

Ovens, Cork, Ireland

-Troubleshooting customers issues promptly and efficiently.-Communicating with customers on a regular basis at different stages of problem troubleshooting.-Participating in customer facing calls.-Collaborating internally with other teams to drive cases towards a smooth resolution.-Preparing detailed reports on the performance of storage arrays in terms that customers can understand.-Ensuring case notes are updated on a regular basis, so that all stakeholders are aware of… Show more -Troubleshooting customers issues promptly and efficiently.-Communicating with customers on a regular basis at different stages of problem troubleshooting.-Participating in customer facing calls.-Collaborating internally with other teams to drive cases towards a smooth resolution.-Preparing detailed reports on the performance of storage arrays in terms that customers can understand.-Ensuring case notes are updated on a regular basis, so that all stakeholders are aware of where the investigation is going.-Managing a varying schedule of my own cases with different priority levels.-Tie in with Senior TSEs on more complex cases to ensure more complicated cases are handled appropriately.-Mentoring new team members to assist them with integrating into the group, and learning about the products. Show less

Bandon, Co Cork

Bandon, Co Cork

Barman

Carrigaline, Cork, Ireland

Desktop Support Team• DDMi and ILMT inventory agent deployment in coordination with 10 PWF sites• Oracle License Reconciliation for PWF Ireland• Office365 Network Connectivity Testing across 10 PWF sites

Business Information Systems, Information Technology, Second Class Honours Grade One

Business Information Systems (BIS) is a four-year degree programme that specialises in key business and technology skills. Courses.

Leaving Certificate

Second Level Education