TD Bank - US Fraud Disputes

In this leadership role I am responsible for setting the strategic direction for workflow and case management systems across the enterprise. My knowledgeable team support cloud engineering, operational support and technology delivery teams for over 50+ applications.• Lead a team of experts providing support, guidance and best practices to business units and IT teams on leveraging digital process automation platforms such as Pega and Microsoft Power Platform.• Provide thought leadership and strategic direction for digital process automation systems across the enterprise.• Create and maintain relationships with software and consulting vendors.• Champion the adoption of automation technologies across the organization by curating a knowledge base, hosting information sessions and technical workshops.• Facilitating collaboration between delivery teams to optimize processes and enhance operational efficiency.

As Senior Manager I managed a team of developers to implement the strategic workflow and case management strategy to ensure that Pega solutions are implemented successfully throughout the enterprise.• Design and manage reusable assets, provide best practice and governance to ensure developers have everything they need to create high quality applications.• Manage a team of developers located in Canada and Colombia.• Jointly host Lunch & Learns with Pega to educate developers and project leaders.• Ensure stable design via platform governance, documented best practices and published rule books.• Technical owners of reusable components and application frameworks.• Manage software currency and prioritize applications for upgrade onto a secure public cloud platform.• Collaborate with project teams to review code prior to production release and provide guidance on technical issues.• Grow and manage the Pega Intake pipeline for new projects and enhancements to existing applications.

In this role I was responsible for managing a team of Business Analysts for all document management and workflow related projects in the Technology and Operations group. I was accountable for building the capabilities of the BA team by identifying, recruiting, and retaining talent, as well as mentoring and coaching the team. • Responsible for ensuring Business Analysts have the appropriate level of training and are encouraged to continuously improve their knowledge base. • Accountable for the quality and timely delivery of business requirements• Observe and provide recommendations to improve the effectiveness of Business Analysts and requirements gathering processes on projects.• Participate as a member of the Initiative Management team to assist with project initiation requests. This includes identifying business drivers, project scoping and high-level estimation.• Cultivate partnerships with key business stakeholders & IT partners

Leading small and medium sized cross functional teams to collaborate and elicit requirements using agile and waterfall methodologies. • Identify, and evaluate business process improvements • Oversee and document high level and detailed requirements and functional specifications - Lead requirement workshops and stakeholder interviews - Develop Use Cases/User Stories, business rules and data specifications • Recommend solutions to business partners. • Collaborate with Quality Assurance Analysts on test case design and execution • Follow change management procedures for added/changed requirements • Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)

Located at various customer sites throughout Canada, the United States and United Kingdom leading experienced teams of business analysts to re-engineer customer business processes into an enterprise incentive management system.

Performed analysis, documentation, testing and implementation of a newly-developed Direct Marketing System.Member of programming and testing team responsible for implementing a new document generation solution. Data mining tasks and report generation using Oracle SQL Worksheet and InfoMaker.