Implement and maintain every aspect of information technology at numerous animal hospitals in North and South Carolina and Virginia. Remotely assist with technology needs at various animal hospitals across the US as needed. Perform server migrations, setup VMware hosts and servers, setup networking equipment including Cisco switches and Meraki APs. Manage IT projects (cabling, application upgrades, etc.) at various locations.

Manage the daily support activities of the managed service provider (MSP). Maintain efficient operation of the ConnectWise ticketing system. Create policies and procedures for efficient operation of support services. Supervise information technology technicians in their service provider roles. Ensure communication is maintained with clients throughout the lifetime of issues. Perform senior level IT support duties for clients, including but not limited to: Cybersecurity, Cybersecurity Training, Office 365, SharePoint Management, Firewall Configurations, Network Management, Wi-Fi Implementation, Active Directory Management, Windows Server and Desktop.

Ensure that information technology hardware, software, services, and personnel meet the needs of the users and customers of the Sheriff's Office. Implement, troubleshoot, and maintain all servers, desktops, and mobile computer systems. Responsible for the daily management, maintenance, and operation of the Sheriff’s Office information technology systems which include law enforcement specific Records Management Systems (RMS), Jail Management Systems (JMS), Animal Control Systems (ACS) and wireless data. Serve as the website administrator, maintaining and implementing changes to the agency website.

Troubleshoot, maintain, and upgrade SmarTeam, Midrex’s Product Lifecycle Management system. Setup, install, configure, and maintain all computer systems on the network. Setup new user accounts in Active Directory, Exchange, and SmarTeam. Maintain the company’s server backup system and restore lost data as necessary. Develop training materials and conduct training classes on SmarTeam. Wrote Midrex’s seven Core Values and helped develop the Code of Ethics for Midrex as a member of the Midrex Code of Ethics Committee.

Provide client-side Windows 2000 Professional support in a WAN environment with approximately 8000 workstations and 12,000 users island wide on the Navy Marine Corp Intranet. Administer Windows 2000 Professional and Windows NT Workstation configuration and troubleshooting through Systems Management Server and onsite visits. Perform software installation and configuration including the Office 2000 product line. Carry out new user setup, network printer and file sharing configuration and troubleshooting. Place orders to Dell for replacement hardware when needed. Install, configure, and troubleshoot computer peripherals. Apply virus protection procedures and perform regular computer maintenance. Hold an interim secret security clearance.

Deploy new client computers for an upgrade of the Marine Corps' computer networks from Windows NT to Windows 2000. Work on the preplanning, predeployment, and system configurations for the process of replacing and upgrading client computers.

Develop and maintain the customer service and inventory program using Visual Basic 6. Maintain the customer service database. Install memory and update software on individual computers. Perform regular maintenance on the computer network (Windows NT).

Maintain the security of a Naval Communications Site in Puerto Rico as part of the Marine Corps Security Forces Battalion. Supervise and train Marines as a Machinegun Squad Leader in Camp Lejeune, NC.Awarded the Good Conduct Medal