Vice President - Customer Service
Current
Jun 2022 - Present
AeroLeads people directory · profile
Kevin Dunne Email & Phone Number
Executive Global Contact Center and Customer Experience Leader | Talent Development | Strategic Leadership | Digital Transformation | Revenue | Distribution | Call Center Operations | Operational Excellence
at
Staples
1 work email found
@staples.com
1 phone found area 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Global Contact Center and Customer Experience Leader | Talent Development | Strategic Leadership | Digital Transformation | Revenue | Distribution | Call Center Operations | Operational Excellence
Location
Greater Boston, United States
Who is Kevin Dunne? Overview
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Quick answer
Kevin Dunne is listed as Executive Global Contact Center and Customer Experience Leader | Talent Development | Strategic Leadership | Digital Transformation | Revenue | Distribution | Call Center Operations | Operational Excellence at Staples, based in Greater Boston, United States. AeroLeads shows a work email signal at staples.com, phone signal with area code 800, and a matched LinkedIn profile for Kevin Dunne.
Kevin Dunne previously worked as Vice President - Customer Service at Staples and Head of Global Distribution and Contact Centers at Sonesta Hotels. Kevin Dunne holds Bachelors, Hotel Administration from Rochester Institute Of Technology.
Company email context
Email format at Staples
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{first}.{last}@staples.com
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Profile bio
About Kevin Dunne
Kevin is a dynamic and strategic leader who transforms global organizations into a competitive advantage by driving operating performance to peak levels with big picture thinking. He has a progressive history of revitalizing operations while delivering financial results to increase revenues and improve the bottom line. He consistently removes obstacles while working collaboratively and cross-functionally. He has deep and extensive experience in both captive and third party led call centers and is known for elevating the customer experience and building brand loyalty. He builds inclusive and diverse teams while providing mentorship to create great leaders. *AREAS OF EXPERTISE* * Distribution* Operations * Agility * Account Management • Process improvement • Customer service • Building teams and processes• Expertise in near shore and offshore BPO• Achieving superior customer, client and employee satisfaction and retention• Building inclusive and diverse organizations• Innovation • Multi Site Management• Sales & Customer Service Operation • Performance Management • Customer Relationship Management• Matrix Managing Cross-Functional Teams• Scaling Operations • P&L • Call Center Start Ups• Strategic Planning and Budgeting• Change Management• Workforce Management• Big Picture Thinking• Articulate• Transformation• Customer retention • Team Building • Hotel Management• Hospitality Management • Project Management • Business process improvement
Listed skills include Crm, Performance Management, Cross Functional Team Leadership, Customer Satisfaction, and 23 others.
Current workplace
Kevin Dunne's current company
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7 roles · 32 years
Kevin Dunne work experience
A career timeline built from the work history available for this profile.
Head Of Global Distribution And Contact Centers
Mar 2021 - Jun 2022
Senior Vice President, Customer Experience / Global Contact Centers
Recruited to build and transform the Global Contact Centers into a customer focused sales, service, and support organization. Led and designed a strategy to create a new customer experience through technology, operations, talent management, while positioning the organization become more nimble to support multiple business initiatives and aggressive growth. Transformed the customer experience for reservation sales, loyalty membership services, customer care/office of the CEO, social media, and inbound/outbound group sales for both in-house and outsourced centers.Accomplishments: - Created, marketed, built and launched a new business creating value for owners that generated over $950M. - Designed and launched an inbound / outbound sales prospecting team which drove over $750M.- Led digital transformation for the call centers, moving high volume transactions to online and mobile channels for customers to self-serve- Reduced operating expenses by 26% over a 5-year period by $25M - Opened 7 new call centers near shore and offshore, and a multi-lingual capable site in Europe to position for rapid growth. - Created a centralized workforce management team to help drive efficiencies and provide for a more consistent customer experience.- Developed strategy to support the business initiatives within in each global region. Transitioned all sites onto a single common booking software platform.
2016 - Feb 2021
Senior Vice President, Call Center Operations And Business Support
Recruited to build and transform the Contact Center Operations organization. Led the digital transformation initiative for the Bank in the contact centers. Built a Workforce Management Team, led the effort to acquire a cloud based workforce management platform. Used data analytics to drive efficiencies and improve the customer experience. Accomplishments:- Designed an in house work force management team- Created new metrics and agent scorecards used to drive performance in the centers.- Transitioned the the telephony platform to VOIP, lower cost per call- Improved IVR containment to increase self-serve options for customers.- Opened 2 lower cost near shore centers, reducing overall operating costs- Identified key and large volume transactions within the voice channel to move into lower cost mobile and web channels.
2011 - 2016
~5 yrs
Vice President Global Contact Center Workforce Management Operations
Responsibilities include customer service, re-engineering, product marketing and sales. Directed strategy and operations for 7 contact centers worldwide. Direct involvement in call center optimization, operational capacity management, information reporting, forecasting, workforce management planning, and intra-day management functions.
2001 - 2011
~10 yrs
Director, Northeast Regional Reservations And Sales Contact Center
1998 - 2001
~3 yrs
Regional Director Of Revenue Management And Distribution
1995 - 1998
~3 yrs
2 education records
Kevin Dunne education
Bachelors, Hotel Administration
Rochester Institute Of Technology
Executive Leadership Education
Thayer Leadership
FAQ
Frequently asked questions about Kevin Dunne
Quick answers generated from the profile data available on this page.
What company does Kevin Dunne work for?
Kevin Dunne works for Staples.
What is Kevin Dunne's role at Staples?
Kevin Dunne is listed as Executive Global Contact Center and Customer Experience Leader | Talent Development | Strategic Leadership | Digital Transformation | Revenue | Distribution | Call Center Operations | Operational Excellence at Staples.
What is Kevin Dunne's email address?
AeroLeads has found 1 work email signal at @staples.com for Kevin Dunne at Staples.
What is Kevin Dunne's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Kevin Dunne at Staples.
Where is Kevin Dunne based?
Kevin Dunne is based in Greater Boston, United States while working with Staples.
What companies has Kevin Dunne worked for?
Kevin Dunne has worked for Staples, Sonesta Hotels, Wyndham Hotels & Resorts, Citizens Bank, and Starwood Hotels & Resorts.
How can I contact Kevin Dunne?
You can use AeroLeads to view verified contact signals for Kevin Dunne at Staples, including work email, phone, and LinkedIn data when available.
What schools did Kevin Dunne attend?
Kevin Dunne holds Bachelors, Hotel Administration from Rochester Institute Of Technology.
What skills is Kevin Dunne known for?
Kevin Dunne is listed with skills including Crm, Performance Management, Cross Functional Team Leadership, Customer Satisfaction, Change Management, Call Centers, Strategic Planning, and Budgets.
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