Kevin is a dynamic and strategic leader who transforms global organizations into a competitive advantage by driving operating performance to peak levels with big picture thinking. He has a progressive history of revitalizing operations while delivering financial results to increase revenues and improve the bottom line. He consistently removes obstacles while working collaboratively and cross-functionally. He has deep and extensive experience in both captive and third party led call centers and is known for elevating the customer experience and building brand loyalty. He builds inclusive and diverse teams while providing mentorship to create great leaders. *AREAS OF EXPERTISE* * Distribution* Operations * Agility * Account Management • Process improvement • Customer service • Building teams and processes• Expertise in near shore and offshore BPO• Achieving superior customer, client and employee satisfaction and retention• Building inclusive and diverse organizations• Innovation • Multi Site Management• Sales & Customer Service Operation • Performance Management • Customer Relationship Management• Matrix Managing Cross-Functional Teams• Scaling Operations • P&L • Call Center Start Ups• Strategic Planning and Budgeting• Change Management• Workforce Management• Big Picture Thinking• Articulate• Transformation• Customer retention • Team Building • Hotel Management• Hospitality Management • Project Management • Business process improvement