Kevin Reagh Email & Phone Number

Burnaby, British Columbia, Canada

Surrey, British Columbia

Additional responsibilities to the Senior Application Technician included project scheduling and coordination between departments, developing/maintaining control system configuration blocks, creating wiki spaces and content. Interfaced with R&D for HW/SW improvements.Key Achievements: • Designed, configured and provided remote support for the control system on the Eden ISS project in cooperation with the DLR, U of Guelph, et al.• Implemented a wiki space for managing client projects and service tickets improving the collaboration and communication between team members.• Created a companywide QMS document control wiki space providing quicker and easier access to procedures, work instructions, checklists, etc.

Surrey, British Columbia

Further duties to the Support Applications Technician included the training, mentoring and support for new hires within the department. Management of key client accounts. Key Achievements:• Trained and mentored 3 new hires at the same time in a position that has a very steep initial learning curve and developed them to be self-sufficient in the Support Applications Technician role < 6 months.• Became the key contact for a number of large agricultural companies, institutions and universities within a month of taking on the new role.

White Rock, British Columbia

PROJECT MANAGEMENT: Designed and configured the Argus control system to meet clients’ requirements. Provided installation and commissioning support along with comprehensive end-user training. Managed project triple constraints.TECHNICAL SUPPORT: Maintained client relationships by providing remote troubleshooting of their Argus control system. Facilitated replacement parts orders and issued RMA’s as required. Rotational on-call duties providing 24/7 emergency remote support.Key Achievements:• Designed, configured and supported 100+ projects ranging from $1k-$1M.• Utilized previous skills/experience to help lead in obtaining ISO-9001 Certification

Richmond, British Columbia

Developed and implemented processes & supporting documentation for the reliable, robust & cost effective manufacture of TPMS products through Lean/6σ methodologies and utilizing AIAG core tools (APQP, PPAP, FMEA, SPC, MSA). Performed product audits, provided support for design and process validation. Coordinated monthly management reports, KPI’s and trend analysis. Key Achievements:• Achieved Greenbelt Certification for improvements to the BoN tester by utilizing Lean/6σ tools reducing the overall first test failure (FTF) rate by 48.6% and the top FTF mode by 93.75%.• Implemented new HW/SW and standardized process documentation for incoming and warranty inspection that reduced test times by ~75% and eliminated yearly calibration costs of $2K.• Set benchmark for post design validation test analysis by creating the division wide process and reporting structure.• Implemented a real time data entry process for the product returns database by streamlining the interface to use a single form and standardizing the input data.

Richmond, British Columbia

Improved quality and efficiency of internal and external manufacturing processes of TPMS products through the utilization of statistical analysis, 8-D principles of RCA and implementation of continuous improvements. Provided metrics and trend analysis for KPI’s and management review. Key Achievements:• Increased product quality by moving 2 production lines to a new supplier maintaining 100% on time delivery to customers throughout the transition.• Streamlined the process and acceptance criteria for parylene coating services preventing a 67% increase in cost.

Richmond, British Columbia

Conformed to ISO/TS 16949 Quality Standards. Inspected/Tested components, materials and assemblies. Initiated Non-Conformance Reports (NCR’s). Troubleshot RMA’s & performed Root Cause Analysis (RCA). Technical writing and document control. Scheduled and performed internal maintenance & calibrations. Key Achievements:• Reduced completion time of monthly statistics and KPI reports from ~2 weeks to <2 days.

Diploma Of Technology, Automation And Instrumentation

Activities and Societies: IEEE

Bachelor'S Of Science, Physics